FAQs
Learn all you need to know about Business Class Internet.
Here is a list of the most commonly asked questions for Business Class Internet. If you have any other questions, please contact us.
Speed Websites and Hosting Security Applications Speed
What is wideband Internet?back to top The term "wideband" refers to Internet that delivers speeds 50Mbps and higher. Currently, Comcast Business Class offers 50Mbps and 100Mbps wideband solutions to businesses – see Plans & Pricing.
Websites and Hosting
What Web hosting packages are available and how do I order?back to top We offer a variety of Web hosting packages. The Starter Package, included with Comcast Business Class Internet, provides a custom domain name and up to three pages of content. Three other packages are available and are designed to support more advanced websites. Your Web designer may have specific preferences or requirements. Read more about Web hosting options.
What are the costs for additional storage for email, websites, etc.?back to top If you need additional storage for your website, it may be time to upgrade from your Starter Package. We offer a wide range of Web hosting options to adequately satisfy your websites growing need for storage.
| Starter Package: | 10MB - Free
Plus additional features |
| Business Package: | 300GB - $19.59
Plus additional features |
| E-Commerce Package: | 400GB - $39.59
Plus additional features |
| Professional Package: | 500GB - $79.59
Plus additional features |
View Website Hosting Details
Am I able to back up my website?back to top Yes. Comcast Business Class customers can easily back up their website. We offer a number of Web hosting packages with storage up to 500 GB, for backing up your website - Read more about Web hosting options.
What is SiteBuilder?back to top SiteBuilder is a template-driven, online website development tool that allows you to create a rich, customized website without needing to have any knowledge of HTML code.
Am I able to view Web traffic reports for my domain?back to top Yes. Comcast Business Class Reporting Tools enable you to see how much traffic your website generates.
What is my domain pointer?back to top A domain pointer is a Web hosting feature that allows you to automatically send Web visitors from one or more of your domain names to your primary website. Domain pointers also give you the ability to point a domain to a subdirectory acting as a stand-alone website.
What are the data transfer limits for each Web hosting package?back to top Each one of our Web hosting upgrade packages have unlimited data transfer, so no additional charges will be incurred for any overages. Only the Starter Package is limited to 100MB of data transfer. Contact a support representative for the overage rate for your location.
What is the difference between Static IP and a Dynamic IP?back to top Generally, a Static IP address will never change. In contrast, a Dynamic IP has the potential to change at any given interval.
When would I want to use Static IP?back to top A Static IP will allow you to assign your own server or firewall with a public static-routable IP. For example, you could run an e-mail, Web, or VPN server. Learn more about Static IP
Security
What is included with Norton™ Business Suite?back to top Norton Business Suite provides protection for up to 25 computers against viruses, spam, and pop-ups. Available for both PC and Mac users.
Can I download Norton software to more than one computer?back to top Yes, you can download the Norton security software for up to 25 computers. Should you require additional licenses contact an account representative to discuss your options.
What firewall protection is offered?back to top The Comcast IP Gateway's firewall provides essential protection for your business by blocking unwanted users and data traffic from entering your local area network (LAN). Additional features include:
- Stateful Packet Inspection
- Port Forwarding
- Port Blocking
- Port Triggering
- Keyword Blocking
How does the Comcast firewall compare with a PIX or Sonicwall?back to top The Comcast IP Gateway's firewall performs many similar functions to a PIX or Sonicwall.
Applications
What are Microsoft Communication Services from Comcast?back to top Comcast Business Class Internet with Microsoft Communication Services provide secure, reliable, multiple access options to e-mail, contact management, shared calendars and tasks, and online document sharing.
As Microsoft’s Exchange platform is hosted in the network, our small business owners and employees will enjoy “anywhere access” to their Microsoft applications, assuring maximum efficiency and productivity for their business.
Historically, this business productivity solution would be prohibitive for small- to medium-sized businesses due to high costs and IT support. Comcast and Microsoft have come together to make these large enterprise IT solutions available to the small business.
What about technical support?back to top No problem is too big or too small for the highly skilled and knowledgeable Business Class Support team available 24/7 for any technical or Customer Care issue. Call (800) 391-3000.
How much is GoToMeeting® after the trial period?back to top Get unlimited online meetings for one low subscription fee, with no "overage" charges, ever. You can pay month-to-month or buy an Annual Plan.
Monthly: $29.95/mo.
Annually: $359.40/yr.
Included with every plan:
- Unlimited meetings with up to 15 attendees
- Integrated conference calling service, including VoIP capability
- Industry-leading security
- Unlimited software and service upgrades
How does off-site Web Access work?back to top Web Access connects to your Outlook files and tools from any PC with Internet access. Any changes you make are automatically updated on your desktop and mobile devices, so you can easily:
- Use the Scheduling Assistant to efficiently book meetings
- Search and access your company’s Global Address List
- Schedule out-of-office messages
- View content in managed e-mail folders
Do I have to pay extra for Microsoft® Exchange Server?back to top No, Microsoft Exchange Server is included in every Internet package and is a part of the Microsoft Communication Tools.
*2011 rating by PC Mag based on review of customer data from http://www.speedtest.net. A trademark of Ziff Davis, Inc. Used under license. © 2011 Ziff Davis, Inc. All Rights Reserved.