Welcome to your Business VoiceEdge™ service. Please find the training and resource materials to help you get the most out of the service.
Quick Reference Guide for Polycom 335Quick Reference Guide for Polycom 670Quick Reference Guide for Polycom VVX500Quick Reference Guide for the Polycom VVX310Quick Reference Guide for the Polycom VVX410Quick Reference Guide for the Polycom VVX600Business VoiceEdge Tech Admin Quick Start GuideBusiness VoiceEdge Technical Administrator GuideBusiness VoiceEdge End User Feature GuideBusiness VoiceEdge Technical RequirementsReception Console User GuideBusiness VoiceEdge Telecommuting Install Instructions
To access the VoiceEdge portal, please visit business.comcast.com/bveportal
VoiceEdge Mobile App
The Business VoiceEdge Mobile App integrates the Business VoiceEdge phone with your
iPhone or Android. You must have a Business VoiceEdge Unified Communication seat
to use this application. Check out this application by clicking below:
Mobile App Reference Guide
Mobile App Demo Video
To download your Telephony Toolbar, please login to the VoiceEdge portal and select the downloads
tab. The Toolbar will increase your productivity with click-to-dial capabilities
and point-click feature and call control. As a Unified Communication seat user you
are eligible to utilize the Telephony Toolbar. Please have your Toolbar credentials
ready to complete the download of the Toolbar. These credentials were provided to
you in your Welcome Letter Email.
Corporate Telephony Toolbar User Guide
Unified Communication seat users are eligible to download the Comcast Softphone
as a secondary mean for receiving calls. The Softphone enables a user to place or
receive calls from a computer. To download the Comcast Softphone, please login to
VoiceEdge portal and select the downloads tab. Note: to activate
the Softphone, you will need your credentials provided in your welcome email.
Comcast Softphone User Guide for WindowsComcast Softphone User Guide for MAC
Polycom Phone Selection Guide
Polycom 310 Polycom 32x/33x Polycom 410Polycom VVX500/600Polycom 670Polycom 5000Polycom 6000ALGO 8180 Loud Ringer User Guide
Polycom 335 Demo
Polycom 670 Demo
Cisco SPA232DCisco SPA3102EdgeMarc 4550EdgeMarc 5300Polycom VVX310PolycomVVX410Polycom VVX500Polycom VVX CameraPolycom VVX1500Polycom 335Polycom 670Polycom Expansion ModulePolycom 5000Polycom 6000
Click here to visit the Comcast Payment Center for online billing.
Information on how to Access Call Detail Records
Click here for Business Services Terms & Conditions
FCC rules require that IP-based phone service providers remind you about these important
911 facts: Comcast needs a correct service address to deliver your proper location
information to a 911 operator. If you move Comcast provided equipment to a different
address, call Comcast at the Comcast Customer Care number listed above. Business
VoiceEdge uses the electrical power and internet access in your office. You may
not be able to make 911 calls if there is a power outage, Comcast experiences network
or other technical problems, or your internet service is suspended. When a 911 call
is placed you may need to instruct the operator of your location.
Additional support available 24x7 at: