Training Options

  • Click here to view our daily training sessions where instructors can assist with your VoiceEdge questions. We recommend all technical administrators attend our special Tech Admin sessions. Basic users will benefit from phone-specific sessions.
  • Click here to view our new Polycom phone tutorials.
  • Click here to view our self-help video library to learn more about specific features or functionality.
  • Click here to connect in our customer forums.

VoiceEdge Portal Access

To access the VoiceEdge portal, please visit

Telephony Toolbar, Mobile App Download and Softphone

VoiceEdge Mobile App

The Business VoiceEdge Mobile App integrates the Business VoiceEdge phone with your iPhone or Android. You must have a Business VoiceEdge Unified Communication seat to use this application. Check out this application by clicking below:

Mobile App Demo Video

Telephony Toolbar

To download your Telephony Toolbar, please login to the VoiceEdge portal and select the downloads tab. The Toolbar will increase your productivity with click-to-dial capabilities and point-click feature and call control. As a Unified Communication seat user you are eligible to utilize the Telephony Toolbar. Please have your Toolbar credentials ready to complete the download of the Toolbar. These credentials were provided to you in your Welcome Letter Email.

Comcast Softphone

Unified Communication seat users are eligible to download the Comcast Softphone as a secondary mean for receiving calls. The Softphone enables a user to place or receive calls from a computer. To download the Comcast Softphone, please login to the VoiceEdge portal and select the downloads tab. Note: to activate the Softphone, you will need your credentials provided in your welcome email.

Comcast Payment Center

Click here to visit the Comcast Payment Center for online billing.

Service Description and Agreement

Click here for Business Services Terms & Conditions

e911 Information

FCC rules require that IP-based phone service providers remind you about these important 911 facts: Comcast needs a correct service address to deliver your proper location information to a 911 operator. If you move Comcast provided equipment to a different address, call Comcast at the Comcast Customer Care number listed above. Business VoiceEdge uses the electrical power and internet access in your office. You may not be able to make 911 calls if there is a power outage, Comcast experiences network or other technical problems, or your internet service is suspended. When a 911 call is placed you may need to instruct the operator of your location.

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