Wireless Internet FAQs

Here are some commonly asked questions about Comcast Business Class High-Speed 2go™. These questions will provide some overall information about the service. For additional information and a full set of FAQs, including information about the Connection Manager, Equipment and Troubleshooting, please visit help and see the section about Wireless Internet.

• What is Business Class High-Speed 2go™ service?
• What is the difference between Metro & Nationwide High-Speed 2go™ service?
• What is 4G?
• What is the difference between 3G and 4G?
• What is the difference between WiFi and Comcast High-Speed 2go™ service?
• How do I know which service is best for me – Metro or Nationwide High-Speed 2go™ service?
• What is a Mobile Broadband Device?
• What types of devices are available from Comcast?
• How do I begin using this service?
• Is Metro High-Speed 2go™ service available in all areas?
• Can I use High-Speed 2go™ service while I’m at the office?
• Can I access this service when I’m away from my primary office, even in another non-Comcast area?
• Do I have to have Comcast Business Class Internet to use this service?
• Is there a minimum commitment required when I sign up for this service?
• I don't want to order if there are early termination fees. What do I do?
• Will I be charged for an activation fee?
• Can I cancel my High-Speed 2go™ service at any time?
• If I cancel my High-Speed 2go™ service, am I able to keep the Mobile Broadband Device?
• What are the minimum system requirements for using this service?
• Can I use High-Speed 2go™ service with my Mac computer?

What is Business Class High-Speed 2go™ service?

Comcast's Business Class High-Speed 2go™ is an exciting new Mobile Broadband service that provides blazing fast Internet connectivity when you are out of the office.

Comcast offers two High-Speed 2go™ services: High-Speed 2go Metro and High Speed 2Go Nationwide. With High-Speed 2go™ Metro service, you'll be able to wirelessly connect to the Internet practically anywhere in your local coverage area at super fast 4G speeds. With High-Speed 2go™ Nationwide service, you will have access to both the 4G mobile broadband network and an extended 3G mobile broadband network providing connectivity across the United States, Canada, Mexico, and other countries (roaming rates apply).

What is the difference between Metro & Nationwide High-Speed 2go™ service?

Metro High-Speed 2go™ service leverages a state of the art wireless network known as "4G" to deliver the fastest available mobile broadband speeds.

With Metro High-Speed 2go™ service you can connect at blazing fast download speeds of up to 3.0 - 6.0 Mbps and upload speeds of up to 1.0 Mbps.

Comcast's Mobile 4G service is up and running in select metropolitan areas and will continue to grow over the coming months.

Nationwide High-Speed 2go™ service provides mobile broadband service nationwide via a combination of the Comcast Mobile 4G and 3G networks. The Comcast Mobile 3G Network is available in most areas where you get cell phone coverage today and therefore covers much of the continental United States. The Comcast Mobile 3G Network provides download speeds of up to 1.4 Mbps.

With Nationwide High-Speed 2go service, your connectivity will extend to the entire nationwide Comcast 3G coverage area, as well as Canada, Mexico, and other countries (roaming rates apply).

See coverage and pricing information.

What is 4G?

4G is the newest technology for mobile broadband communications. With 4G, you can connect at speeds of up to 3.0 - 6.0 Mbps. 4G also allows users to stay fully connected to the office while on the go by providing access to e-mail, VPN, interactive multimedia, and high-quality streaming video while within the 4G coverage area. Comcast's Mobile 4G service is up and running in select metropolitan areas in the continental United States and our coverage is expanding. Check out our expanding network of 4G coverage.

What is the difference between the 3G and 4G?

3G is the most common mobile network standard that allows users to transmit voice and data. Most cellular telephones operate on 3G service. 4G is the next evolution in wireless communication, allowing download speeds of up to 3.0 - 6.0 Mbps and upload speeds of up to 1.0 Mbps.

Comcast gives you the choice to pick the service that's best for your business. Comcast High-Speed 2go Metro service brings high speed mobile Internet access to your laptop using the 4G network. With Comcast High-Speed 2go Metro service, you can download at blazing fast speeds of up to 3.0 - 6.0 Mbps download, and up to 1.0 Mbps upload.

Comcast High-Speed 2go Nationwide service lets you connect to the 4G mobile broadband network, where it's available. Outside the 4G service coverage area, your Mobile Broadband Device will connect your laptop to the 3G mobile broadband network, supporting Internet download speeds of up to 1.4 Mbps.

What is the difference between WiFi and Comcast High-Speed 2go™ service?

WiFi is used to provide a high speed wireless connection within a limited area (in tens of feet) like a home, office, or coffee shop. WiFi is commonly referred to as a Local Area Network (LAN) technology. Comcast's High-Speed 2go™ Metro service is based upon a 4G mobile broadband technology called WiMAX. WiMAX provides mobile broadband network across a much broader coverage area than WiFi. WiMAX is commonly referred to as a Wide Area Network (WAN) technology, due to its ability to provide a much broader coverage area; e.g., covering most a metro area, where available.

How do I know which service is best for me – Metro or Nationwide High-Speed 2go™ service?

Our Metro High-Speed 2go™ service leverages state-of-the-art technology to deliver to you the fastest available wireless speeds, download speeds of up to 3.0 - 6.0 Mbps and upload speeds of up to 1.0 Mbps, in an expanding network of select metropolitan areas. This service is ideal for you if you only intend to use the Mobile Broadband service within the Comcast Mobile 4G service Area. Connectivity outside of these selected areas is not available. If you expect that you’ll connect outside of the Comcast Mobile 4G service Area areas, that’s not a problem!

Our Nationwide High-Speed 2go™ service will enable you to also connect to the Comcast Mobile 3G service Area – that’s almost anywhere you can get cell phone coverage! You’ll still be connected at 3G speeds which provide download speeds of up to 1.4 Mbps.

Check coverage in your area.

What is a Mobile Broadband Device?

A mobile broadband device is a removable computer hardware device that allows you to access the Internet. Comcast’s Metro and Nationwide Mobile Broadband Devices fit into a USB drive on your computer or laptop.

What types of devices are available from Comcast?

We offer two types of mobile broadband devices at this time:

• The Metro Mobile Broadband Device
• The Nationwide Mobile Broadband Device

How do I begin using this service?

There will be detailed instructions included with your device. It is a very simple process to get started. All you need to do is install the Comcast Connection Manager software, restart your computer, plug in your device – and you’re connected.

If you haven’t ordered the service yet, visit http://business.comcast.com/highspeed2go to get additional detail on the product and offer.

If you’ve received your device and are ready to start using the service, follow the instructions in your self- installation kit.

Is Metro High-Speed 2go™ service available in all areas?

Currently, Metro High-Speed 2go service is not available in all areas. However, we are expanding as quickly as we can. We would suggest you continue to check your coverage areas on our website to determine your eligibility.

Can I use High-Speed 2go™ service while I’m at the office?

While Comcast High-Speed 2go™ may be used anywhere a signal is available, potentially including your office, the best user experience, speed, and reliability will be provided through your wireline Business Class Internet connection.

Can I access this service when I’m away from my primary office, even in another non-Comcast area?

With a Comcast Nationwide Mobile Broadband Device, you will have Internet access from a wide range of locations across the continental United States. To ensure you have access to the wireless network, our Nationwide Mobile Broadband Device allows customers to travel between 4G and 3G coverage areas, providing continued service for customers who happen to travel out of the optimal 4G network. The Comcast Mobile 3G Coverage Area has the equivalent coverage of cell phones today, making your connection extremely reliable outside of the Comcast Mobile 4G Coverage Area.

Do I have to have Comcast Business Class Internet to use this service?

At the time of purchase, you must also subscribe to Business Class Internet. Should you decide to cancel your Business Class Internet, you will be able to keep your High-Speed 2go service, but at a higher monthly recurring rate. The best user experience and value is achieved through bundling High-Speed 2go service with other Business Class products/services including Internet, voice and/or video.

Is there a minimum commitment required when I sign up for High-Speed 2go™ service?

With your first card, if you agree to a two year commitment on your other Business Class Products/services, there is no commitment to High-Speed 2go service and you are free to cancel at any time. To be eligible for discounts on additional Mobile Broadband Devices you will be required to commit to a two year wireless term. If you prefer a month-to-month plan, you can pay full price for your additional devices.

I don't want to order if there are early termination fees. What do I do?

If you don’t want to commit to a contract, that’s fine! Just sign up for a month-to-month plan for either Metro Mobile Broadband service or Nationwide Mobile Broadband service – and you can pay for the service as you go. If you would like to commit to a contract, we have valuable bundled offers and promotions that would give you great discounts on your bill.

Will I be charged for an activation fee?

With your first card, if you agree to a two year commitment on your other Business Class Products/services, your activation fee will be waived.

With all subsequent cards, the activation fee will be waived if you commit to a two year wireless agreement.

Can I cancel my High-Speed 2go™ service at any time?

The 30-Day Money Back Guarantee allows you to return your device and cancel the service for a full refund if you are unhappy with the device or service. Equipment must be returned in full working order/condition within 30 days of the cancellation date or you will be charged for the full cost of the equipment. The 30 days begins when your billing starts.

If you are not within a two year agreement, you may cancel service at any time. However, no refunds will be issued for Mobile Broadband Devices after 30 days have passed from the original purchase date.

If you are within a two year wireless agreement you may cancel your High-Speed 2go service, however, early termination fees may apply.

If I cancel my High-Speed 2go™ service, am I able to keep the Mobile Broadband Device?

The 30-Day Money Back Guarantee allows you to return your device and cancel the service for a full refund if you are unhappy with the device or service. Equipment must be returned in full working order/condition within 30 days of the cancellation date or you will be charged for the full cost of the equipment. The 30 days begins when your billing starts.

After the 30 Day Money-Back Guarantee expires, the card belongs to you. The card does not need to be returned if the service is cancelled. A refund will not be granted if the card is returned.

What are the minimum system requirements for using this service?

High-Speed 2go customers must own a Personal computer with:

• One available USB port
• Windows XP or Windows Vista (see system specific requirements below)

Can I use High-Speed 2go™ service with my Mac computer?

Unfortunately, no. The Comcast Connection Manager does not yet support Macs. However, we expect to support the Mac operating system in the coming year.