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Equipment Fee

Equipment Fee Change for Business Class Voice and Internet Customers

Effective starting December 7, 2011, the rate for Business Class Voice and Internet Equipment will increase to $7 per month.

At Comcast, we strive to minimize passing expenses on to our customers. However, from time to time it is necessary to increase certain fees in order to keep pace with the costs of running our business. In the last several years, we have made significant upgrades to our network, customer equipment and software in order to provide a fast and reliable experience for our Business Class customers.

Why is the equipment fee being increased?
Comcast Business Services continues to invest in the next-generation technology and equipment needed for our Business Class customers. As a result of these investments and the increased cost of doing business, Business Services is changing its equipment fee for Business Class Internet and Business Class Voice customers to $7/month.

When will the increase occur?
Current Business Class Customers will see the change in their December bills.

How often has Comcast Business Class increased equipment fees for existing customers?
This is the first time that equipment prices have been increased for existing Business Class customers.

Will the monthly rates for my Internet or Voice services change?
No. The monthly rates for Internet or Voice service are not impacted.

Does the fee cover both Internet and Voice equipment?
Yes. The single $7 monthly fee covers both Internet and Voice equipment. We take care of all service and maintenance.

Has Comcast always charged an equipment fee?
We first implemented a standard equipment fee for small and medium business customers in mid-2010 at the rate of $5 per month. The fee covers Comcast’s cost of maintaining customer equipment to maximize reliability and productivity.

Our commitment to our network has helped us to deliver industry-leading speed and reliability. We manage our network for today and are building it so that it will continue to provide best-in-class services in the future.

• Comcast provides fast Internet service, with speeds to fit your unique business needs. According to PC Mag, Comcast Business Class is the fastest Internet provider in the nation.*
• We are also preparing for the industry transition to IPv6 Internet Protocol and the national transition of Business Class Internet to IPv6 in 2012.
• Comcast’s Digital Voice provides the best call clarity.**

We appreciate your business and are committed to delivering reliable Business Class service and support, and improving the quality of your service. If you have additional questions about the equipment fee, please contact Customer Service at 800-391-3000.

*2011 rating by PC Mag based on review of customer data from http://www.speedtest.net. A trademark of Ziff Davis, Inc. Used under license. © 2011 Ziff Davis, Inc. All Rights Reserved.

**Call clarity claim based on August 2010 analysis of traditional phone service by Tektronix