Here is a list of the most commonly asked questions for Business Internet. If you have any other questions, please contact us.
Speed Websites and Hosting Security Applications Speed
What is wideband Internet?back to top The term "wideband" refers to Internet that delivers speeds 50Mbps and higher. Currently, Comcast Business offers 50Mbps and 100Mbps wideband solutions to businesses – see Plans & Pricing.
Websites and Hosting
What Web hosting packages are available and how do I order?back to top We offer a variety of Web hosting packages. The Starter Package, included with Comcast Business Internet, provides a custom domain name and up to three pages of content. Three other packages are available and are designed to support more advanced websites. Your Web designer may have specific preferences or requirements. Read more about Web hosting options.
What are the costs for additional storage for email, websites, etc.?back to top If you need additional storage for your website, it may be time to upgrade from your Starter Package. We offer a wide range of Web hosting options to adequately satisfy your websites growing need for storage.
| Starter Package: | 10MB - Free
Plus additional features |
| Business Package: | 300GB - $19.95
Plus additional features |
| E-Commerce Package: | 400GB - $39.95
Plus additional features |
| Professional Package: | 500GB - $79.95
Plus additional features |
View Website Hosting Details
Am I able to back up my website?back to top Yes. Comcast Business customers can easily back up their website. We offer a number of Web hosting packages with storage up to 500 GB, for backing up your website - Read more about Web hosting options.
What is SiteBuilder?back to top SiteBuilder is a template-driven, online website development tool that allows you to create a rich, customized website without needing to have any knowledge of HTML code.
Am I able to view Web traffic reports for my domain?back to top Yes. Comcast Business Reporting Tools enable you to see how much traffic your website generates.
What is my domain pointer?back to top A domain pointer is a Web hosting feature that allows you to automatically send Web visitors from one or more of your domain names to your primary website. Domain pointers also give you the ability to point a domain to a subdirectory acting as a stand-alone website.
What are the data transfer limits for each Web hosting package?back to top Each one of our Web hosting upgrade packages have unlimited data transfer, so no additional charges will be incurred for any overages. Only the Starter Package is limited to 100MB of data transfer. Contact a support representative for the overage rate for your location.
What is the difference between Static IP and a Dynamic IP?back to top Generally, a Static IP address will never change. In contrast, a Dynamic IP has the potential to change at any given interval.
When would I want to use Static IP?back to top A Static IP will allow you to assign your own server or firewall with a public static-routable IP. For example, you could run an e-mail, Web, or VPN server. Learn more about Static IP
Security
What is included with Norton™ security software?back to top Norton security software provides protection against viruses, spam, and pop-ups. The first three licenses are included and additional licenses are available for purchase in the Data Security aisle on the Upware marketplace.
Can I download Norton software to more than one computer?back to top Yes, you can download the Norton security software for more than one computer. The first three licenses are included and additional licenses are available for purchase in the Data Security aisle at the Upware marketplace.
What firewall protection is offered?back to top The Comcast IP Gateway's firewall provides essential protection for your business by blocking unwanted users and data traffic from entering your local area network (LAN). Additional features include:
- Stateful Packet Inspection
- Port Forwarding
- Port Blocking
- Port Triggering
- Keyword Blocking
How does the Comcast firewall compare with a PIX or Sonicwall?back to top The Comcast IP Gateway's firewall performs many similar functions to a PIX or Sonicwall.
Applications
What is Hosted Microsoft® Exchange from Comcast?back to top
It's our full featured enterprise messaging platform that is a secure and backed-up solution that hosts your email server in the cloud. It eliminates the need to pay for and maintain an on-premise email server, software licenses and IT support. It also automatically synchronizes email, calendars, and tasks in real-time, with access on the go from virtually any device, so you and your employees are always on the same page.
Hosted Microsoft Exchange from Comcast Business includes a powerful set of cloud-based productivity tools. Use Microsoft Outlook for business email, calendar, and contacts on your PC and your mobile devices. Collaborate and easily share documents and files with employees using SharePoint. Plus, securely sync and back up all of your employees' emails, calendars, and tasks to the cloud – in real time.
What about technical support?back to top No problem is too big or too small for the highly skilled and knowledgeable Business Support team available 24/7 for any technical or Customer Care issue. Call (800) 391-3000.
How does off-site Web Access work?back to top Web Access connects to your Outlook files and tools from any PC with Internet access. Any changes you make are automatically updated on your desktop and mobile devices, so you can easily:
- Use the Scheduling Assistant to efficiently book meetings
- Search and access your company’s Global Address List
- Schedule out-of-office messages
- View content in managed e-mail folders
Do I have to pay extra for Microsoft Exchange Server?back to top No, Microsoft Exchange is included in every Internet package along with two complimentary Outlook email boxes and SharePoint.
I already have an email server, why should I move to a cloud-based system?back to top Moving your email server to the cloud with our Hosted Microsoft Exchange Solution can help enhance your business’s productivity and save your business significant money and resources. It eliminates the need to pay and maintain an on-premise email server, software licenses and IT support and is secure and backed-up. It is professionally hosted and delivered by two companies you know and trust, Microsoft and Comcast.
I don't want to lose my email addresses. What will happen to them? back to top You wont lose any of your emails. You’ll get a more professional look and all your personal and business email in one single, unified in-box.
What happens when there's a software update? back to top Outlook and SharePoint software will be updated at no additional charge, when the new software versions are available to Comcast Business.
What is SharePoint?back to top Your service includes a SharePoint site for your business. SharePoint enables you to share documents with employees on your desktop or anywhere you have Internet access including all your mobile devices. Post messages and manage projects more effectively. Plus, SharePoint features easy-to-use collaboration tools to improve team productivity.
*2012 rating by PC Mag based on review of customer data from www.speedtest.net. A trademark of Ziff Davis, Inc. Used under license. © 2012 Ziff Davis, Inc. All Rights Reserved..