Comcast Business is committed to delivering on the promise of providing customers the most reliable data, voice, and TV services that consistently exceed expectations.
  • If your service is interrupted, we promise to resolve it as quickly as possible.
  • If you report a service interruption that was our issue, you will receive a bill credit. It's that simple.

That's Comcast – we back our service with this promise because we're Built for Business.

We make the following commitments to our customers

Money Back Guarantee
Because if you're not satisfied, neither are we. If you're not completely satisfied within the first 30 days of your Business Voice, Internet or TV service installation, you may cancel that service and we will issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes or per-call charges. Scroll down for more details about Business VoiceEdge or Business Trunk money back guarantees. Note: The Money Back Guarantee does not apply to Ethernet and Hospitality video services.

Support Everywhere: Phone, Web, Onsite
My Account management - our enhanced customer website makes it easy for you to review and pay your bill, manage your account, and add services. Our robust help library and online customer forums provide you with fast access to answers, when you need them.  And if you need us onsite, our professional, punctual and skilled technicians strive to resolve troubles quickly so that you don’t need a repeat service call.

24x7 Dedicated Business Support
Our dedicated customer service support teams are available 24x7 to help.

Get More From Our Promise With The Following Services

Business Trunks
  • 60 Day Money Back Guarantee limited to the monthly recurring fee paid for your first 60 days of service, excluding installation charges, fees, taxes or per-call charges
  • Dedicated project managers from design to install
  • Service Level Agreement for end-to-end coverage of Comcast-provided equipment, the local access network and the backbone network
Learn more about Comcast Business Trunks >


Business VoiceEdge
  • 60 Day Money Back Guarantee limited to the monthly recurring fee paid for your first 60 days of service, excluding installation charges, fees, taxes or per-call charges
  • Dedicated project managers from design to install
  • Service Level Agreement for end-to-end coverage of Comcast provided equipment, the local access network and the backbone network
  • VoiceEdge equipment maintenance with next business day replacement for the term of the phones
Learn more about Comcast Business VoiceEdge >


Ethernet
  • Dedicated project managers from design to install
  • Service Level Agreement for end-to-end coverage of Comcast provided equipment, the local access network and the backbone network
  • Ethernet proactive monitoring to the customer premise
Learn more about Comcast Business Ethernet >



Comcast Business Promise


The Comcast Business Promise is a guarantee to our clients that they will receive high quality business phone, internet, and TV services as a Comcast Business client.

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