Comcast Business Promise

It’s a guarantee to our customers that they will receive high quality Business Internet, Phone, and TV services.

Exceeding expectations

We’re committed to providing customers the most reliable Internet phone, and TV services that consistently exceed expectations.

2 people sitting at computers, talking via headsets.

What it means for you

  • If your service is interrupted, we promise to resolve the issue as quickly as possible
  • If you report a service interruption that was our issue, you’ll receive a bill credit

It's that simple.

Our commitments

Money-back guarantee

If you're not completely satisfied within the first 30 days of your Business Internet, Phone, or TV service installation, you may cancel that service. We’ll issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes, or per-call charges. Note: The money-back guarantee does not apply to Ethernet and Hospitality video services.

Support everywhere: phone, web, onsite

Our enhanced My Account customer website makes it easy for you to review and pay your bill, manage your account, and add services. A robust help library and customer forums provide fast access to answers. And if you need us onsite, our skilled technicians strive to resolve troubles so that you don’t need a repeat visit.

24x7 business support

Customer service teams are available around the clock to help.

We stand behind our services

Man leaning over a conference phone, engaged in a phone conversation.

Business Trunking

  • 60-day money-back guarantee limited to the monthly recurring fee paid for your first 60 days of service, excluding installation charges, fees, taxes, or per-call charges
  • Dedicated project managers from design to installation
  • Service level agreement (SLA) for end-to-end coverage of Comcast-provided equipment, the local area network (LAN), and the backbone network

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Woman sitting behind files talking on a desk phone.

Voice Mobility

  • 60-day money-back guarantee limited to the monthly recurring fee paid for your first 60 days of service, excluding installation charges, fees, taxes, or per-call charges
  • Dedicated project managers from design to installation

  • SLA for end-to-end coverage of Comcast provided equipment, the LAN, and the backbone network

  • Business Voice Mobility equipment maintenance with next-business-day replacement for the term of the phones

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Over the shoulder shot of a seated people working in front of monitors.

Ethernet

  • Dedicated project managers from design to installation
  • SLA for end-to-end coverage of Comcast provided equipment, the LAN, and the backbone network
  • Ethernet proactive monitoring to the customer premise

Learn more