Working to make businesses run better
We're installing new fiber in your area
If you've recently received a notice about our upcoming work in your area, you can expect service interruptions for a period of time on the day we install new fiber. We know interruptions are inconvenient for you and your customers, and we appreciate your patience as we make these improvements.
Stay on top of service interruptions
Our work may affect your service connection for several hours. While your service is down, visit My Account to sign up to receive a real-time text alert letting you know when your service is fully restored.
VISIT MY ACCOUNT
Service Interruptions: How to Prepare
Internet
Search for a free Xfinity WiFi hotspot in your network list. Look for the “xfinitywifi” network and connect using your My Account username and password.
Phone
Set up Call Forwarding to keep your business connected. We offer a number of options, and we'll help you select the right one for your business.
SmartOffice
During a service interruption, cameras will stop recording; however, you can still access recorded footage up to that point through your SmartOffice Portal or SmartOffice app. Once services are restored, the cameras will start recording again.
Update your equipment for better service
Some of your equipment may not be compatible with our new fiber. To learn more or order new equipment, call (800) 391-3000.