Set the maximum number of simultaneous calls to or from your business, which can be customized per site and per trunk to match your specific needs.

Expand your call capacity beyond your standard limit during unexpected spikes in traffic to increase your simultaneous call capacity. This feature is not included with the service, but can be added for an additional monthly fee.

Consolidate call sessions into a single "pool" that can be shared across trunks or service locations. You can set maximum limits per trunk to help prevent a single site from being overwhelmed.

Automatically reroute calls to backup trunks if your primary line is busy.

Reroute calls to a predetermined number in the event of service interruption.

Distribute incoming call traffic across your network or available agents to prevent any single line from becoming overwhelmed.

Display the Caller ID values set in your PBX or Contact Center for easy insight into who’s calling your business.

Access deep-dive reports to track peak usage, call volume, and more.