Business VoiceEdge™ Interactive Learning
Welcome to your Business VoiceEdge™ service.
Find the training and resource materials to help you get the most out of the service.
Register for Interactive Learning Sessions
Course 1 - VoiceEdge Overview and Feature Training
Register for Course 1 by selecting a date
Course 2 - Polycom VVX500/600 Phone Basics
Approximate time requirement: 40 min.
Register for any of the available Basic Phone training sessions by selecting a date
Course 2 - Polycom VVX310/410 Phone Basics
If you have a Polycom VVX310 or VVX410 phone (pictured below) please attend one of the following webinars:
Course 2 - Panasonic Cordless Phone Basics
If you have the Panasonic TPA60 Cordless Phone or the TPA65 Wireless Desk Phone (pictured below) please attend one of the following webinars:
Register for any of the available Basic Phone Training webinars
Course 2: Polycom SoundPoint 335/670 Basics
If you have a Polycom SoundPoint 335 or 670 phone (pictured below), please view a pre-recorded version of our training.
Course 3 - Advanced Features and Portal Training Schedule
Prerequisite: Basic Training or working knowledge of IP phone use
Approximate time requirement: 60 min
Register for Course 3 by selecting a date
Course 4 - Technical Administrator Training Webinar Schedule
Register for Course 4 by selecting a date
“Ask a Trainer” Sessions Available For Business VoiceEdge Customers Every Friday!
Register for Course 5 by selecting a date
Reception Console Recorded Training
- Call Transfer (Blind and Consultative)
- 3 Way Call
- Barge In
Approximate time requirement: 30 min
Watch a pre-recorded video of Reception Console Recorded Training here.
- 06-22-2017 Headset Configuration
- 06-14-2017 Caller ID shows direct line number not the main number
- 06-13-2017 Reset Remote Call Forwarding PassCode
- 06-12-2017 Be Anywhere For Direct Line and Not Hunt Group?
- 05-17-2017 Lunchtime Auto Attendant