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Regulatory Recovery Fee changes overview*

Updated 9/15/2017 4:33:37 PM by Comcast Expert


*Note: This change will only impact voice customers. Video and Internet access services are not impacted.


Beginning July 1, 2012, voice service customers, including Comcast Business Voice customers, could see a modest increase to their bill due to the addition of a new fee that is included as part of the Regulatory Recovery Fee. The new fee, called the Federal Cost Recovery Fee, recovers costs imposed on Comcast by the Federal Commuications Commission (FCC) to support the operations of the FCC as well as programs that make phone service accessible to all individuals, including those with certain disabilities. The Federal Cost Recovery Fee line item will not appear on customer invoices because it is rolled into the Regulatory Recovery Fee. For customers in some states, the introduction of this fee will result in the Regulatory Recovery Fee appearing on invoices for the first time. The fee will not be introduced in New York, and a Regulatory Recovery Fee will not appear on New York invoices.

Regulatory Recovery Fee

The Regulatory Recovery Fee (RRF) appears on monthly billing statements for voice service customers. It includes fees that recover the contributions that Comcast is obligated to make to state and federal funds that support communications services for individuals in high-cost areas, individuals in low-income areas and disabled individuals. In addition, the fees recover the contribution Comcast makes to support the operation of the FCC. (The components for this fee, including the Federal Cost Recovery Fee, can be seen in the applicable price list.) Though not mandated by the government, Comcast is permitted to recover its program contributions from end users.

Changes customers can expect

The RRF now includes a cost recovery surcharge called the Federal Cost Recovery Fee, which may result in a modest increase to the total RRF.

If your business is in a state other than New York, Maine, Massachusetts, New Hampshire, New Jersey, Tennessee, Texas or Virigina, you will see the following message on billing statements:

“Effective July 1, 2012, the charge for the Regulatory Recovery Fee will be adjusted to recover additional costs associated with governmental programs.”

Customers in these states will not see a line item on billing statements for “Federal Cost Recovery Fee,” but rather the new fee will be included within the existing “Regulatory Recovery Fee” line item.

Businesses in Maine, Massachusetts, New Hampshire, New Jersey, Tennessee, Texas and Virginia will start to see the RRF on billing statements, along with the following message:

“Effective July 1, 2012, a Regulatory Recovery Fee will be instituted to recover additional costs associated with governmental programs. This fee is not government-mandated, and may vary based on your monthly usage patterns.”

For information about other taxes and fees on your Comcast bill, see the "Understand taxes and surcharges on your bill" article.

If you have additional questions about the changes to your bill, please contact Comcast Business Customer Support at 1-800-391-3000.

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