Add, delete, deactivate My Account users

Updated 2/10/2017 5:39:23 PM by Comcast Expert


Whether this is your first time adding users to your account or you’ve hired a new manager that needs access, adding a new account user is simple. You can then provide specific permissions for those users. Follow these steps to start adding or deleting users to your account.

Add a User
Delete a User
Deactivate a User

Add a user

  1. Step 1:


    Sign in to My Account and select Users from the Manage Account menu.

  2. Step 2:

    Select + New User.

  3. Step 3:

    Fill in the full name of the new user. Enter their email address and create a temporary password. Select a primary location for the user and decide whether this user should have administrative privileges. Select Continue.

    For more information on user roles, please read Manage user permissions

  4. Step 4:

    Review the information provided and select CONFIRM when you are finished. If any information needs to be changed, select Edit to make the changes, then CONFIRM when finished.

  5. Step 5:

    Select I’m Done.

Delete a user

Deleting a user will remove their online account information, including all associated email if they are a Microsoft® Hosted Exchange user.

  1. Step 1:

    Navigate to the Users homepage where you will see a list of your current users along with their permissions and contact information.

  2. Step 2:

    Underneath the user’s name that you would like to delete, select Settings.

  3. Step 3:

    Select Delete User at the top right of the user profile page. Select Delete again in the popup window to confirm.

Deactivate a user

Deactivating a user will suspend access to email and the online account but will not remove email and will not free up the mailbox for Microsoft® Hosted Exchange users.

  1. Step 1:

    Navigate to the Users homepage.

  2. Step 2:

    Underneath the appropriate user’s name, select Deactivate.

    Note: To reactivate a user, find that user on the Users homepage and select Activate under their name.

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