Add, delete, deactivate My Account users

Updated 8/21/2018 2:52:15 PM by Comcast Expert
Email

Introduction

Whether this is your first time inviting users to your account or you’ve hired a new manager that needs access, adding new account users is simple. You can then provide specific permissions for those users. Follow these steps to start adding or deleting users.

Invite a user
Accept a user invite
Delete a user
Deactivate a user

 

Invite a user

  1. Sign in to My Account and select Users.


     
  2. Select Add new user.


     
  3. Enter the new user's information. Select Continue.


     
  4. Select the user's Permission level from the dropdown. If necessary, choose a phone number to assign and turn the ability to manage additional locations On or Off (requires at least one linked account). Select Send Invite.

    For more information on user roles, please read Manage user permissions.

Back to top

 

Accept a user invite

A user has 24 hours to accept the invitation.

  1. Select Activate now from the Comcast Business invitation email. 


     
  2. Enter the Service address ZIP Code, then select Continue.


     
  3. Create a password and security question. Read the Terms of Service and select the Checkbox to accept. Select Activate My Account.

Back to top

 

Delete a user

Deleting a user will remove their My Account information.

  1. Navigate to the Users homepage.

  2. Underneath the user’s name that you would like to delete, select Settings.


     
  3. Select Delete User at the top right of the user profile page. Select Delete again in the popup window to confirm.

Back to top

 

Deactivate a user

Deactivating a user will suspend access to the account but will not remove any information.

  1. Navigate to the Users homepage.

  2. Underneath the appropriate user’s name, select Deactivate.


     
  3. To reactivate, find that user on the Users homepage and select Activate under their name.

Back to top

 

Was This Article Helpful?

Rate this article on a scale of 1-5

Didn't find what you're looking for?

Related Articles

» More about Account Management