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Retrieve or change your Comcast Business My Account username or password

Updated 7/14/2017 1:21:01 PM by Comcast Expert
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Introduction

You can change your own password as a manager or as a user. The Primary Manager and Services Manager can also change the password for other users on the account.

Forgot your username
Forgot your password
Change your own password
Change a user's password

Forgot your username

Step 1:

  1. onlineaccount_welcome_sign_in

    On the My Account sign-in page, select username.

  2. Step 2:

    Forgot_username_Step2

    Enter your billing account number and billing zip code or billing phone number. Select the I'm not a robot checkbox. Select Continue.

  3. Step 3:

    Forgot_username_Step2

    Your username will be displayed. If there are multiple users on the account, select your username from the list, then select Sign In.

Forgot your password

  1. Step 1:

    HOWxxxx-onlineaccount_welcome_sign_in

    On the My Account sign-in page, select password.

  2. Step 2:

    HOW4561-Forgot_password_Step2

    Enter your email address and select Continue.

  3. Step 3:

    HOW4561-Forgot_password_secret_question_Step4.jpg

    If you have a mobile phone number associated with your account, you may select the Send Password reset code to have a code sent to your phone, or enter the answer to your secret question and enter your zip code. Select Continue.

  4. Step 4:

    HOW4561-Forgot_password_secret_question_Step4.jpg

    Enter and confirm your new password. Select Continue.

Change your password

  1. Step 1:

    Sign in to My Account and select Edit Profile.

  2. Step 2:

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    Select Reset password.

  3. Step 3:

    HOW4561-Reset_my_password_Step3

    Enter your current password. Enter and confirm your new password and select Save. You will receive a password change confirmation.

Reset another user’s password

Only the Primary Manager or Services Manager can change another user's password.

  1. Step 1:

    Sign in to My Account and select Users from the Manage Account menu.

  2. Step 2:

    HOWxxxx-Manage_users_landing

    Select Settings under the user whose password will be reset.

  3. Step 3:

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    Select Reset password.

  4. Step 4:

    Copy the new password and provide it to the user so they can sign in. If they would like to change their password to something else, they can sign in with the new password and select Edit at the top right of the page.

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