Changes to your billing statement

Updated 3/13/2019 6:01:00 PM by Comcast Expert


Comcast is in the process of updating billing system information in certain markets. If you are impacted by this change, you will be notified by a message in your bill.

If you are a Comcast Residential customer, please see the Customer Billing Changes page for specifics regarding changes to your bill.


Important information about your account

Customers who are impacted by this billing system change will notice the following changes to their bill:

Account Number Change: You will see your new account number on your next bill after our billing system update is complete. If you use online bill pay through your bank, please make sure to update your payment settings with your new Comcast Business account number to avoid a delay in the posting of your payment.

Have additional questions? Please contact us.


How to prepare for this change

Electronic Banking: If you use electronic banking to pay your bill, be sure to provide your new account number to your bank to avoid a delay in posting your payment. 

Automatic Payments: If you have signed up for automatic payments through Comcast Business, no action is required. Your Comcast profile will be updated with your new billing information in My Account. For more information, read Set up automatic payments.

Ecobill®: If you have signed up for paperless billing with Ecobill®, no action is required. You will continue to receive an email from us every month to let you know when your Comcast Business bill is available to securely view and pay online. Learn more about signing up for Ecobill. It’s a free, easy and secure way to be environmentally friendly.



Frequently asked questions

Why are you making changes to my billing statement and cycle?

We are updating our billing system in order to provide you with some additional detail and a better support experience. 


My recent bill stated that my account number will change soon. When will I receive my new account number?

Your new account number will not be available until your new billing statement is available. We apologize for any inconvenience. We wanted to let you know ahead of time so you would be aware that the change is coming.


When will I first see my new account number?

Your new account number will be on the next bill statement you receive after our billing system update is complete.


Why is my account number changing?

We are updating our billing system to provide more accurate geographical information, which requires a new account number. We’re always looking for opportunities to improve the customer experience. 


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