Comcast Business billing system update

Updated 2/10/2017 5:06:13 PM by Comcast Expert
Email

Introduction

Comcast is in the process of converting to a new billing system in certain markets. If you are impacted by this change, you will be notified by a message in your bill.



If you are a Comcast Residential customer, please see the Customer Billing Changes page for specifics regarding changes to your bill.

 

Important information about your account

Customers who are impacted by this billing system change will notice the following changes to their bill:

Bill Due Date Change: Your new payment due date will be at least 23 days after your statement date each month. If this is a different due date than you had previously, and you pay your monthly bill automatically via our automatic bill payment service, then your payment will be withdrawn from your bank account on the new date as per usual. If you pay your bill automatically via your bank, you will need to inform the bank of your new payment due date.

Account Number Change: Your new account number will be on your next bill. If you use electronic banking to pay your Comcast Business bill, please remember to update your banking information for your new Comcast Business account number to avoid a delay in the posting of your payment.

In addition to the above changes to your account, there will be a brief period when you will not be able to view your account information, or make any account changes online. Our website will have a message with information on when we anticipate they will be available again.

Have additional questions? Please contact us.

 

How to prepare for this change

Electronic Banking: If you use electronic banking to pay your bill, be sure to provide your new account number to your bank to avoid a delay in posting your payment. If you have a new payment due date be sure to provide this new date to your bank.

Automatic Payments: If you have signed up for automatic payments through Comcast Business, no action is required. Your Comcast profile will be updated with your new billing information in My Account and if you have a new due date, your bill will be paid on the new date. Learn more about setting up automatic payments.

Ecobill®: If you have signed up for paperless billing with Ecobill®, no action is required. Your statement may be available for viewing online at a new (later) date each month. You will continue to receive an email from us every month to let you know when your Comcast Business bill is available to securely view and pay online. Learn more about signing up for Ecobill. It’s a free, easy and secure way to be environmentally friendly.

Comcast Business Account and Service Changes: To ensure a smooth transition, if you need to make any changes to your Comcast Business account or services, we request that you make them in advance of your local market conversion.

 

Frequently asked questions

Why are you making changes to my billing statement and cycle?

We are changing to a new billing system in order to provide you with some additional detail and a better support experience. On your new statement, package and service discounts will appear as a separate line item instead of being included in the price of your package or service.

 

My recent bill stated that my account number will change soon. When will I receive my new account number?

Your new account number will not be available until your new billing statement is available. We apologize for any inconvenience. We wanted to let you know ahead of time so you would be aware that the change is coming.

 

When will I first see my new account number?

Your new account number will be on your next bill statement.

 

Why is my account number changing?

We are changing to a new billing system, which requires a new account number. We’re always looking for opportunities to improve the customer experience. This change will provide you with a more detailed billing statement with any package or service discounts shown separately.

 

I am concerned about my bill date changing as all of my bill payments are aligned to the current bill date.

We understand your concern and apologize for any inconvenience this causes. You will have at least 23 days to make your payment after your bill is issued, and we do not anticipate additional due date changes in the future. The billing system change that impacts your due date allows us to provide you with additional billing details and an overall better billing support experience.

 

I’m trying to find my information on business.comcast.com/myaccount, but nothing is available. Why?

We are currently converting to the new billing system, and you will not be able to view your account information online at this time. Please also note that immediately after the conversion, your account will display a correct total balance due for your bill; however, the Bill Details section may not be displayed until your next bill. To see accurate amounts for each line of service to which you subscribe, select View or print full bill.

We sincerely apologize for any inconvenience this may cause. When you receive your next statement, all of your billing information will be accurately displayed online.

Was This Article Helpful?

Rate this article on a scale of 1-5

Didn't find what you're looking for?

Related Articles

» More about Account Management