Understanding your new Comcast Business bill for multiple accounts

Updated 3/25/2019 7:07:15 PM by Comcast Expert
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Introduction

Our billing combines multiple accounts into one bill for payment, allowing you to receive a single bill for two or more accounts. We’ve redesigned your monthly bill with a new easy-to-read format that simplifies the summary of charges for your primary and additional accounts. 

This article provides an overview of the information you’ll see on your bill each month. Register or sign in to My Account to view your bill from anywhere, anytime, on any device.

Find the numbered key outlined in the sections below for more information on how to read and understand your new billing statement.

 

Bill statement - Page 1 - Overview

  1. The billing date at the top of the bill refers to the date your bill was printed. Any service changes or payments made after that date will appear on your next statement.

  2. Your service period, the dates you're being charged for, is listed to the right of your billing date.

  3. Your regular monthly charges (Internet, Phone, TV, SmartOffice and/or Cloud Solutions) are now separated from one-time charges such as installation fees.

  4. Your new charges refer to all of the charges applied to your account during the listed service period, including your monthly service charges, one-time charges, taxes and fees. Your total amount due refers to the charges on your bill plus any unpaid balance on your account from the date the bill was issued.

  5. Need help? You can find answers to your support questions and see all of the ways you can contact Comcast Business in this section.

  6. You can include this section, the payment stub summary, if you want to mail your payment to us. It has all of the information to ensure that your payment is taken care of quickly.

 

Bill statement - Page 2 - Account Overview

  1. The Account Charges section displays any credits, payments or late fees. 

  2. Your Group summary name is an abbreviation of the company name or the services you subscribe to for that group. For example, TVINTPH is listed for tv, internet and telephone.  

  3. Additional summary details are associated with the group name listed and account for the total charges for that specific group.  

  4. Need Help? We’re here for you. This section provides easy, quick ways that you can find help online or by phone.

  5. Accessibility information is available for individuals that are speech or hearing impaired. 

     

Bill statement - Page 3 - Summary of primary/additional account charges continued

Additional account summary details display on this page, including the Group total

 

Bill statement - Page 4 - Detailed bill information

  1. Your Detailed charges are clearly broken down as single line items for easy readability.

  2. Your regular monthly charges are listed at the top of each additional account. These are charges that recur monthly and should remain the same unless changes are made to your contract. This section also provides details about your equipment and services, including regular monthly charges for equipment rentals and TV Boxes.

  3. Taxes, surcharges and fees - this section provides a simple, clear list of the taxes and fees that are associated with the services that you receive. Note: These fees are linked to specific products and services and may vary by area depending on state, local and federal rules and regulations. In addition, taxes are no longer broken down by line of business (this may appear as though there are duplicate charges, but the charges will be for different amounts).

 

For more information

If you have questions about a specific charge on your bill, please contact us.

 

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