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Troubleshoot internet issues from your desktop or mobile device

Updated 7/20/2017 7:28:41 PM by Comcast Expert


If you are having Internet connectivity or device issues, access the Comcast Business Internet Support Tool from your account. Through a series of questions, you are able to diagnose and resolve Internet issues right from your desktop or mobile device.

  1. Step 1:

    Sign in to your My Account and select Troubleshoot from the Internet menu.

  2. Step 2:

    Select Get Started to begin troubleshooting your issue.

    Note: If there is a known service outage in your area, you will be informed and unable to continue troubleshooting.

  3. Step 3:

    Identify your device and select Continue to proceed.

    Note: If you only have one device, it will automatically be selected and this step will not appear.

  4. Step 4:

    You will be asked a series of questions to help diagnose your Internet connectivity issue.

  5. Step 5:

    If the issue is resolved, you will receive a confirmation message. Select I'm done to exit.

    If the issue is not resolved, you will be directed to contact a customer representative.

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