Troubleshoot internet issues from your desktop or mobile device

Updated 7/27/2018 4:59:08 PM by Comcast Expert
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Introduction

If you are having Internet connectivity or device issues, access the Comcast Business Internet Support Tool from your account. Through a series of questions, you are able to diagnose and resolve Internet issues right from your desktop or mobile device.

 

  1. Sign in to My Account and select Troubleshoot from the Internet menu.


     
  2. Select Get Started to begin troubleshooting your issue.

    Note: If there is a known service outage in your area, you will be informed and unable to continue troubleshooting.


     
  3. Identify your device and select Continue to proceed.

    Note: If you only have one device, it will automatically be selected and this step will not appear.

  4. You will be asked a series of questions to help diagnose your Internet connectivity issue.


     
  5. If the issue is resolved, you will receive a confirmation message. Select I'm done to exit.

    If the issue is not resolved, you will be directed to contact a customer representative.

 

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