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Link or unlink a Comcast Business account

Updated 8/7/2017 1:51:40 PM by Comcast Expert
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Introduction

Comcast Business customers have the option to link multiple Comcast Business accounts and access them with a single sign-in email address. Linking accounts will allow business owners to skip the hassle of remembering account information for several accounts and manage billing and other features in one convenient location. For more information on how to navigate multiple accounts online, read Access online features for linked accounts.

Note: Only an account that has not previously been activated online can be linked to another account.

Link a new account

  1. Step 1:

    Sign in to My Account and select Account Details from the Manage Account menu.

    Note: Only the Primary Manager can link accounts.

  2. Step 2:

    Select Link account.

  3. Step 3:

    Enter the account number and either the billing phone number or zip code of the account you would like to link and select Continue when finished.

  4. Step 4:

    HOW6597-link_account_confirm_Step4.jpg

    Enter the business name of the account you are linking and select Confirm.

  5. Step 5:

    HOW6597-link_account_done_Step5.jpg

    Select OK to complete linking accounts.

Unlink an account

Note: If you choose to unlink an account, that account cannot be re-linked. Please be sure that you wish to permanently unlink your accounts before following the steps below.

  1. Step 1:

    Sign in to My Account and select Account Details from the Manage Account menu.

    Note: Only the Primary Manager can unlink accounts.

  2. Step 2:

    HOW6597_Unlink_Step_2.jpg

    Select Unlink Account.

  3. Step 3:

    HOW6597_Unlink_Step_3.jpg

    Select Continue.

  4. Step 4:

    HOW6597_Unlink_Step_4.jpg

    Select a new Primary Manager and select Confirm. The new Primary Manager will receive an email confirming the change.

  5. Step 5:

    HOW6597_Unlink_Step_5.jpg

    Select I’m done to complete the unlinking.

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