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Reschedule or cancel a service appointment online

Updated 7/14/2017 1:19:51 PM by Comcast Expert
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Introduction

Do you have an appointment scheduled to address an issue with your service? You can now cancel or reschedule that appointment directly from your online account.

Note: This capability does not apply to installation appointments or planned service changes.

To access your appointment information

  1. Step 1:

    Sign in to My Account and select Account Details from the Manage Account menu.

    Note: Only the Primary Manager or Services Manager can reschedule or cancel an appointment.

  2. Step 2:

    On the right side of the page, you will see your service appointment details and links to Reschedule or Cancel your appointment.

    Note: Appointments scheduled to take place within 24 hours cannot be canceled or rescheduled and therefore you will not see a link for either option. Please contact Comcast Business Customer Support to speak with a representative if you need to make any changes within 24 hours of the scheduled appointment time.

Reschedule your appointment

  1. Step 1:

    Select Reschedule to view a calendar of available dates and times for your new appointment. You can reschedule for a date that is within two weeks of your existing appointment. Use the arrows at the top of the calendar to view additional dates and times.

  2. Step 2:

    HOW6206_Reschedule_Step_2.jpg

    A green box will signify your existing appointment. Select the radio button that corresponds with your new desired appointment date and time, and select Confirm to reschedule the appointment. The Account Details page will re-load and display your new appointment date and time.

    Note: If you receive an error message, the appointment date or time you selected may no longer be available. Please try again and select a different date or time. Contact Comcast Business Customer Support if you continue to experience issues.

Cancel your appointment

  1. Step 1:

    On the Account Details page, select Cancel.

  2. Step 2:

    HOW6206_Cancel_appt_Step_2.jpg

    Please call us at 1-800-391-3000 to schedule another appointment.

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