Add SD-WAN users

Updated 11/29/2018 5:01:03 AM by Comcast Expert


Learn how Primary Admins and Service Managers can add users with read and write or read-only permissions.

Access and manage profiles

  1. Sign in to My Account and select Users.

  2. Select Add new user.

    • Users can also be added by selecting Settings and then Add User.

  3. Enter the new user's first and last name, email address and select Continue.

  4. ​Select the new user's Permission Level and then select Send Invite. The user will have to accept the invite to gain access to ActiveCore. 

Permission Levels

  • Service Manager - can read all sites, but can only change configurations on sites assigned to the Service Manager. 
  • Service User - has read-only access for all sites.
  • Billing Manager - typically assigned to the user responsible for paying for SD-WAN service. 
  • Combo Manager - typically assigned to a Billing Manager who is also a Service Manager. 

​Link Accounts

Learn how to link separate Comcast Business accounts. Follow the steps above to add new or existing users to a site.

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