Configure Microsoft® Outlook to connect to your email account

Updated 7/20/2017 7:12:06 PM by Comcast Expert
Email

Introduction

This article applies to Microsoft® Hosted Exchange customers who have not yet been migrated to Microsoft® Office 365. If you are currently using Office 365, please visit Microsoft's Set up Office 365 for business support page.

Your Comcast Business email account is powered by Microsoft® Exchange Server, and therefore the best method to connect Microsoft® Outlook is via an Exchange connection. This type of connection allows Outlook to synchronize your email, calendar, contacts, and tasks with the Exchange Server in real time. To connect Microsoft® Outlook to your Comcast Business email account, find the version of Outlook you have and follow the instructions below.

Connect Microsoft® Outlook to an Exchange account automatically

This is the preferred method for connecting to our Exchange servers. In most cases Outlook will configure itself automatically by following the steps below:

  1. Step 1:

    On the Windows Start menu, select Control Panel > Mail > Show Profiles > Add.

    • Different versions of Windows have the mail option in slightly different places. If you do not see a mail icon in the Control Panel, check Control Panel > User Accounts > Mail > Show Profiles > Add.

    Note: To access Control Panel using Windows 8: right-click anywhere on the Start screen and select All Apps or press the WIN and X keys together to access the Power User Menu.

  2. Step 2:

    online_account_manager_tools

    Type a profile name, and then select OK.

  3. Step 3:

    online_account_manager_tools

    Type your name, email address, and your mailbox password twice, then select Next.

  4. Step 4:

    When you get a security prompt, select Don't ask me about this website again, and then select Allow.

  5. Step 5:

    When prompted for your Username and Password, use your Comcast Business email address for Username.

  6. Step 6:

    Microsoft® Outlook will now discover your email settings and configure itself to connect to your Exchange Service mailbox. Once this is done, select Finish. Then, you can open your new profile.

Connect Microsoft® Outlook on Windows 10

  1. Step 1:

    online_account_manager_tools

    On the Windows Start Menu, open Mail or Calendar. On the Welcome page select Get Started.

    Note: If you don't see the Welcome page and the app opens, go to the Add an additional email account section of this article to set up your account.

  2. Step 2:

    online_account_manager_tools

    On the Accounts page, select Add account.

  3. Step 3:

    online_account_manager_tools

    Select Exchange.

  4. Step 4:

    online_account_manager_tools

    Enter the email address and password for the account.

  5. Step 5:

    Select Sign in, then Done. Your data will start syncing as soon as your account is set up.

Add an additional email account (Windows 10)

  1. Step 1:

    online_account_manager_tools

    Open the Mail app, and at the bottom of the left navigation pane, select Settings.

    Note: On a phone or tablet, select the three dots at the bottom of the page to access Settings.

  2. Step 2:

    online_account_manager_tools

    Select Accounts, then Add account.

  3. Step 3:

    online_account_manager_tools

    Select Exchange.

  4. Step 4:

    online_account_manager_tools

    Enter the email address and password for the account.

  5. Step 5:

    Select Sign in. Select Done when your account is set up.

Find the correct server names to use when configuring Microsoft® Outlook

  1. Step 1:

    Determine your incoming and outgoing server addresses by signing in to My Account and selecting Email from the Manage Services menu.

  2. Step 2:

    online_account_manager_tools

    Select View DNS settings on the left side of the Email landing page. Your Comcast Business email account's IMAP, POP and SMTP servers will be listed in the DNS Name column for each Mail Access Type.

Was This Article Helpful?

Rate this article on a scale of 1-5

Didn't find what you're looking for?

Related Articles

» More about Setting Up Your Business Email Account