Get email, contacts and calendar on your iOS device

Updated 2/3/2017 7:12:22 PM by Comcast Expert
Email

Introduction

This article applies to Microsoft® Hosted Exchange customers who have not yet been migrated to Microsoft® Office 365. If you are currently using Office 365, please visit Microsoft’s Set up Office 365 for business support page.

Learn how to stay connected with your business on your iPhone, iPad or iPod Touch.

Note: Only one Business email account at a time can be configured on a given device.

  1. Step 1:

    Settings

    Open your Settings and select Mail, Contacts, Calendars.

  2. Step 2:

    AddAccount

    Select Add Account.

  3. Step 3:

    MicrosoftExchange

    Select Exchange. (If you're using iOS6 or an earlier version, select Microsoft Exchange).

  4. Step 4:

    Verifying

    Enter the following information, then select Next:

    Email: Your full Comcast Business email address (Example: john@domain.com).

    Password: Your Comcast Business email password.

    Description: A name for your Comcast Business email account on your phone.

  5. Step 5:

    Server

    Your device will attempt to verify this information. If it is unable to verify, you will be prompted to enter your Email and Server information. 

    1. To determine your Exchange server, sign in to My Account and select Email from the Manage Services menu.

    2. On the left side of the page, select View DNS Settings. Your Exchange server will be listed in the DNS Name column next to ActiveSync. It will look something like "mail.hmc1.comcast.net".

  6. Step 6:

    Synchronize

    Select the content you would like to synchronize: Mail, Contacts, Calendars and Reminders. Then select Save.

 

Configure additional email account settings on your device

Set the number of days to sync

Your device has several options available to download your email. You can limit the downloading of email to any range within one day - one month. You also can remove the limit, which can resolve the issue of not seeing older email messages on your device.

  1. Step 1:

    Settings

    Open Settings and select Mail, Contacts, Calendars.

  2. Step 2:

    Exchange

    Select the name of your Exchange email account. Your email account may be named something other than "Exchange," which is shown in this example.

  3. Step 3:

    Sync

    Select Mail Days to Sync.

  4. Step 4:

    Days

    Select how far back you'd like to sync emails. Check this setting if emails older than one day are missing from your device. Select the name of your email account at the top-left to save your changes.

 

Choose which folders to sync

You can set your device to only download specific folders from your Comcast Business email. Stay organized and make sure you have your important messages with you when you need them.

  1. Step 1:

    Settings

    Open Settings and select Mail, Contacts, Calendars, then Fetch New Data.

  2. Step 2:

    Exchange

    Select the name of your Exchange email account. Your email account may be named something other than "Exchange," which is shown in this example.

  3. Step 3:

    Folders to Push

    Select the folders to enable/disable syncing that folder for your iPhone or select All Mail if you would like to sync everything. Select Back at the top-left to save your changes.

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» More about Setting Up Your Business Email Account