skip to content

Create and delete email accounts

Updated 7/20/2017 7:13:13 PM by Comcast Expert


This article applies to Microsoft® Hosted Exchange customers who have not yet been migrated to Microsoft® Office 365. If you are currently using Office 365, please visit Microsoft’s Set up Office 365 for business support page.

It is easy to create or delete email accounts. Follow these step-by-step instructions.

Note: Only the Primary Manager or Services Manager can create and delete email accounts.

Create a new email account

  1. Step 1:

    Sign in to My Account and select Email from the Manage Services menu.

  2. Step 2:


    Select Manage email boxes on the left side of the page.

  3. Step 3:


    At the bottom of the page, select Create a new user and then follow the steps in the Add, delete, deactivate users article (email boxes can only be assigned as part of the new user flow).

Delete an email account

To delete an email account you must delete the user associated with that account. Read Add, delete, deactivate users to find out how to delete a user account.

Note: Once an email account is deleted, all email and account information will be removed and cannot be recovered.

Was This Article Helpful?

Rate this article on a scale of 1-5

Didn't find what you're looking for?

Related Articles

» More about Setting Up Your Business Email Account