Help protect your business from email phishing

Updated 4/22/2016 1:14:47 PM by Comcast Expert


Help protect yourself against fraudulent emails.

Get educated

Phishing is a method used by Internet scammers who imitate real companies in email messages to entice people to share user names, passwords, account information or credit card numbers.

Internet scammers use sophisticated lures as they "fish" for users' private information. The most common ploy is to copy the look and feel of a major web page and use that design to set up a nearly identical page that appears to be part of the company's site.

Steps you can take to make sure you do not fall for phishing scams:

  • Be suspicious of any email or phone call that asks for your personal account information, such as usernames, passwords and account numbers.

  • Be aware that Comcast will never ask you for password information over the phone or email.

  • Comcast will never ask for billing or payment information through email.

  • Always make sure you use a secure server when submitting credit card information. To make sure you are using a secure server, check the beginning of the web address in your browser's address bar it should be https:// rather than just http://.

  • Microsoft has created a security update for Internet Explorer that will help you avoid phishing scams. It removes a vulnerability that could allow an attacker to misrepresent the location of a web page in the address bar of an Internet Explorer window. We strongly urge you to download this patch if your computer has Internet Explorer installed (even if you don't use Internet Explorer as your primary web browser).

Think you received a phishing scam email?

If you think you may have received a phishing scam email, follow the steps below so our security team can start an investigation:

  1. Copy the email, including headers, and paste it into a new email.

    • Please do not forward the phishing message: this will remove the email headers.

    • Be sure to add the words "phishing email" in the subject.

  2. Send the email to our abuse team at

Additional online security tips

  • If you responded to a fraudulent email: Immediately alert your bank and/or credit card company.

  • If you received spam that is phishing for information: Forward it to

  • If you think you have been scammed: File your complaint at Then, visit the FTC's Identity Theft website to learn how to minimize your risk of damage from ID theft.

  • If you want to learn other ways to avoid email scams and deal with fraudulent emails: Visit

See the "Signs of a bot infection" article to learn more about protecting your business.

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