View your Business Ethernet availability report online

Updated 2/3/2017 6:54:08 PM by Comcast Expert
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Introduction

The Business Ethernet availability report displays the monthly uptime of your network. Report data is updated once a month.

Please refer to View Business Ethernet utilization reports online and View Business Ethernet performance reports online for more information on accessing Business Ethernet reports.

  1. Step 1:

    Sign in to My Account and select Ethernet from the Manage Services menu.

  2. Step 2:

    Expand the Reports section on the left-hand side and select Availability.

  3. Step 3:

    The report offers three categories for filtering. Select an option for each filter type:

    • Service Type (Private Line, Virtual Private Line, Network Services, Dedicated Internet)

    • State (Site Location)

    • UNI IDs (End-points)

  4. Step 4:

    Select Render Report.

  5. Step 5:

    You can choose to view a single month or multiple months (3, 6 or 12) of data at one time.

    Note: Report data is updated once a month. Up to 12 months of data can be viewed from the last 24 months. Availability data is available beginning October 2015. Availability is calculated based on reported outage duration in the monthly period. Reports are only available for On-net fiber-based sites.

    • Single-month view - provides a snapshot of the chosen month across the selected UNI IDs.

      • From the Date Range dropdown, select 1 Month.

      • From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

      • Select Update Chart to refresh the chart.

    • Multi-month view - provides a snapshot of a single site at a time across multiple months.

      • From the Date Range dropdown, select 3 Months, 6 Months or 12 Months.

      • From the End Month dropdown, select the last month you would like to see displayed on the report (must be at least 1 month prior to the current month).

      • Select Update Chart to refresh the chart. Select each UNI ID to view that site's data for a given month range.

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