View Business Ethernet performance reports online

Updated 2/3/2017 8:44:07 PM by Comcast Expert
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Introduction

The Business Ethernet performance report displays the average monthly performance metrics of your network, including:

  • Jitter: A variation in packet transit delay caused by queuing, contention and serialization effects on the path through the network. Jitter experienced between two sites is expressed as an average, a maximum and a minimum.

  • Latency: The amount of time it takes for a packet of data to get from one designated point to another. Latency (measured in milliseconds or ms) is expressed as an average, a maximum and a minimum.

  • Packet Loss: Occurs when one or more packets of data travelling across a computer network fail to reach their destination. Percentage of packets lost between the two sites is expressed as an average, a maximum and a minimum

The report filtering choices differ depending on whether you have Ethernet Private Line/Ethernet Virtual Private Line service or Network Services. Please follow the first steps to sign in to your account, and then continue to either the Ethernet Private Line/Ethernet Virtual Private Line service or Network Services instructions.

Please refer to View Business Ethernet availability report online and View Business Ethernet utilization report online for information on accessing additional Business Ethernet reports.

Access Business Ethernet performance reports

Step 1:

Sign in to My Account and select Ethernet from the Manage Services menu.

Step 2:

Expand the Reports section on the left-hand side and select Performance.

Ethernet Private Line/Ethernet Virtual Private Line Report

Step 1:

The report offers three categories for filtering. Select an option for each filter type:

  • Service Type (Private Line, Virtual Private Line, Network Services)

  • State (Site Location)

  • Ethernet Virtual Circuits (EVC - association of two or more UNIs)

Step 2:

Select Render Report.

Step 3:

Select Jitter, Latency or Packet Loss to view that specific metric. For each metric, choose to view a single month or multiple months (3, 6 or 12) of data at one time.

Note: Report data is updated once a month. Up to 12 months of data can be viewed from the last 24 months. Performance data is available beginning October 2015. Reports are only available for On-net fiber-based sites.

Jitter Report

Jitter single-month view - provides a snapshot of the chosen month across specific EVCs.

From the Date Range dropdown, select 1 Month.

From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

Select Update Chart to refresh the chart.

Jitter multi-month view - provides a snapshot of a single EVC at a time across multiple months.

From the Date Range dropdown, select 3 Months, 6 Months or 12 Months.

From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

Select Update Chart to refresh the chart. Select each UNI ID to view that site's data for given month range.

Latency Report

Latency single-month view - provides a snapshot of the chosen month across specific EVCs.

From the Date Range dropdown, select 1 Month.

From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

Select Update Chart to refresh the chart.

Latency multi-month view - provides a snapshot of a single EVC at a time across multiple months.

From the Date Range dropdown, select 3 Months, 6 Months or 12 Months.

From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

Select Update Chart to refresh the chart. Select each UNI ID to view that site's data for given month range.

Packet Loss Report

Packet Loss single-month view - provides a snapshot of the chosen month across specific EVCs.

From the Date Range dropdown, select 1 Month.

From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

Select Update Chart to refresh the chart.

Packet Loss multi-month view - provides a snapshot of a single EVC at a time across multiple months.

From the Date Range dropdown, select 3 Months, 6 Months or 12 Months.

From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

Select Update Chart to refresh the chart. Select each UNI ID to view that site's data for given month range.

Network Services Report

Step 1:

The report offers four categories for filtering. Select an option for each filter type:

  • Service Type (Network services)

  • Ethernet Virtual Circuits (EVC - association of two or more UNIs)

  • State (Site Location)

  • Sites (UNI IDs)

Step 2:

Select Render Report.

Step 3:

Select Jitter, Latency or Packet Loss to view that specific metric. For each metric, choose to view a single month or multiple months (3, 6 or 12) of data at one time.

Note: Report data is updated once a month. Up to 12 months of data can be viewed from the last 24 months. Performance data is available beginning October 2015. Reports are only available for On-net fiber-based sites.

Jitter Report

  • Jitter single-month view - provides a snapshot of the Jitter experienced between the two sites in a chosen month.

    • From the Date Range dropdown, select 1 Month.

    • From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

    • Select Update Chart to refresh the chart. Reverse Site button changes the direction of data flow (from Site 1:2 to Site 2:1).

    Note: You cannot connect the UNI-Address pair with the same UNI-Address Combination.

  • Jitter multi-month view - provides a snapshot of the Jitter experienced between the two sites in a month range.

    • From the Date Range dropdown, select 3 Months, 6 Months or 12 Months.

    • From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

    • Select Update Chart to refresh the chart. Select each UNI ID to view that site's data for given month range. Reverse Site button changes the direction of data flow (from Site 1:2 to Site 2:1).

Latency Report

  • Latency single-month view - provides a snapshot of the chosen month across specific EVCs.

    • From the Date Range dropdown, select 1 Month.

    • From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

    • Select Update Chart to refresh the chart. Reverse Site button changes the direction of data flow (from Site 1:2 to Site 2:1).​

    Note: You cannot connect the UNI-Address pair with the same UNI-Address Combination.

  • Latency multi-month view - provides a snapshot of a single EVC at a time across multiple months.

    • From the Date Range dropdown, select 3 Months, 6 Months or 12 Months.

    • From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

    • Select Update Chart to refresh the chart. Reverse Site button changes the direction of data flow (from Site 1:2 to Site 2:1).

    • Individual sites can be selected to view their data for the given month range

Packet Loss Report

  • Packet Loss single-month view - provides a snapshot of the chosen month across specific EVCs.

    • From the Date Range dropdown, select 1 Month.

    • From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

    • Select Update Chart to refresh the chart. Reverse Site button changes the direction of data flow (from Site 1:2 to Site 2:1).​

  • Packet Loss multi-month view - provides a snapshot of a single EVC at a time across multiple months.

    • From the Date Range dropdown, select 3 Months, 6 Months or 12 Months.

    • From the End Month dropdown, select the month you would like to see displayed on the report (must be at least one month prior to the current month).

    • Select Update Chart to refresh the chart. Reverse Site button changes the direction of data flow (from Site 1:2 to Site 2:1).

    • Individual sites can be selected to view their data for the given month range

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