Access XFINITY® WiFi hotspots

Updated 4/19/2017 12:26:57 PM by Comcast Expert
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Introduction

As a Comcast Business customer, you can use your online account login email address and password to access thousands of XFINITY® WiFi public hotspots across the country. Once you've activated your account, follow the steps below to access a hotspot.

The XFINITY® WiFi network offers two SSIDs, or network names, for user device connections:

xfinitywifi - Open XFINITY® WiFi for public use
XFINITY - Secure XFINITY® WiFi for encrypted connection for public use

Manually connect to an XFINITY® WiFi connection
Automatically connect to an XFINITY® WiFi connection on a mobile device
Automatically connect to an XFINITY® WiFi connection on devices running Mac OS X
Automatically connect to an XFINITY® WiFi connection on devices running Windows
Automatic sign-in
Connection duration
XFINITY® WiFi connectivity troubleshooting

Manually connect to an XFINITY® WiFi connection

  1. Step 1:

    wifi_ssid

    Connect to the xfinitywifi or XFINITY network by accessing the WiFi settings on your device.

  2. Step 2:

    Launch your web browser to be taken to the XFINITY® WiFi sign-in page.

    Note: If you don't see the sign-in page, enter a different URL, like http://business.comcast.com, in your browser to be redirected to our sign-in page.

  3. Step 3:

    wifi_sign_in

    Enter your Comcast Business email address and password, then select Sign in. You will be directed to the Comcast Business website and from there you can begin to browse the Internet.

Automatically connect to an XFINITY® WiFi connection on a mobile device

Manual connection to the secure XFINITY SSID is supported, or you can complete a one-time configuration of your device to add a secure profile. Once you load the secure profile onto your device, it will automatically authenticate and connect to the secure SSID. Downloading the secure profile is required to connect to the XFINITY SSID automatically, but is optional for the xfinitywifi SSID.

  1. Step 1:

    While connected to the Internet, download the latest version of the XFINITY® WiFi app from the Apple App store or the Google Play store.

  2. Step 2:

    Launch the app.

  3. Step 3:

    Sign in to the app using your primary or secondary username and password.

  4. Step 4:

    If you're using an Android device, the app manages the connection to secure XFINITY® WiFi for you, and you will now connect automatically to secure XFINITY® WiFi whenever you are in range. – Stop here for Android.

  5. Step 5:

    iOS users, following sign in, you will be prompted to install a secure profile.

  6. Step 6:

    Follow the prompts to complete installation of the secure profile on your device and return to the XFINITY® WiFi app after installation is complete.

    The iOS device will now automatically connect to XFINITY® WiFi securely whenever you are in range. – Stop here for iOS.

 

Automatically connect to an XFINITY® WiFi connection on devices running Mac OS X

Mac OS X users will need to configure their device using the web-based provisioning flow. These instructions will also work on iOS devices for users that do not wish to download the XFINITY® WiFi app. Downloading the secure profile is required to connect to the XFINITY SSID, but is optional for the xfinitywifi SSID.

  1. Step 1:

    While connected to the Internet, use a web browser to go to the XFINITY® WiFi microsite located at http://www.xfinity.com/wifi and scroll to the section about secure XFINITY® WiFi. From there, click on the link for Apple OS X and iOS devices to initiate the secure profile installation.

  2. Step 2:

    You will be prompted to sign in with your primary or secondary username and password.

  3. Step 3:

    Follow the prompts to complete installation.

    Your device will automatically connect to XFINITY® WiFi securely whenever you are in range.

 

Automatically connect to an XFINITY® WiFi connection on devices running Windows

There is no enhanced security support for Windows at this time, but Windows will be supported later in 2016.

 

Automatic sign-In

Automatic sign-in identifies devices that successfully signed in to the XFINITY® WiFi service previously and allows these devices to connect to the network without signing in again.

Your device will automatically authenticate and connect to secure XFINITY® WiFi if you are using the XFINITY® WiFi app or installed the secure profile. If you change your account password, your secure profile will need to be re-installed.

Automatic sign-in is not supported in the following scenarios:

At certain partner locations.

If you are not an XFINITY® Internet customer.

If you are using a pre-activated XFINITY® username. Once your account is fully active, you will be able to use automatic sign-In.

To use XFINITY® WiFi and automatic sign-in on multiple devices, you will have to sign in and register each device individually. In order to access the most up-to-date security features, install the secure XFINITY® WiFi profile on each device.

 

Connection duration

XFINITY® WiFi will disconnect you from the network after you have left the hotspot (typically after five minutes), or after a prolonged period of inactivity. Your device will be registered for automatic sign-in after successfully signing in to a hotspot. You will not be required to provide your XFINITY® username and password to connect to the XFINITY® WiFi network using the same device. These measures are designed for your security and to ensure a better WiFi experience.

 

XFINITY® WiFi connectivity troubleshooting

Your device will automatically authenticate and connect to secure XFINITY® WiFi hotspots if you are using the XFINITY® WiFi app or if you provisioned your device for secure XFINITY® WiFi access. If you change the password for the account, you will have to sign in again in the XFINITY® WiFi app, or will have to re-install the secure profile at http://www.xfinity.com/wifi.

  • If the SSID XFINITY is not in the list of available WiFi networks on the device, you are probably not at a location that supports secure connections to XFINITY® WiFi. Secure XFINITY® WiFi is being rolled out in phases from July 2015 through 2017. If you are unable to see the SSID xfinitywifi you are probably not in range of any XFINITY® WiFi hotspot. Check the hotspot location map at http://www.xfinity.com/wifi or using the XFINITY® WiFi app for iOSand Android.

  • If you are using the XFINITY® WiFi app and are unable to connect to secure XFINITY® WiFi, select the option “Sign in as a different user” in the app settings menu to re-configure your device for Secure XFINITY® WiFi access.

  • If you are connected to the secure SSID XFINITY and still cannot get online, it is possible that we are having a service issue. Please contact us.

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