Microsoft® Hosted Exchange email migration

Updated 2/2/2018 5:20:53 PM by Comcast Expert


Microsoft® is retiring the Hosted Exchange email platform and replacing it with Microsoft® Office 365 to provide our customers with the latest products offered in the market. Following the retirement date, Comcast Business will not offer Microsoft email with Comcast Business Internet service.

From February – November 2017, you received a series of communications from Comcast Business with options for migrating your company's email service to the new Microsoft platform. These communications were sent to the primary email address on your account.

Unfortunately, we are no longer offering the option to migrate your company’s Hosted Exchange service to Office 365. However, you can still access your emails by calling us at 1-866-950-3792 to speak with a Cloud Desk Migration Agent.

Frequently asked questions

Why can't I access my emails?
We are in the process of retiring Hosted Exchange. While we are no longer offering the option to migrate you to Office 365, your emails are still intact. Please contact us at 1-866-950-3792 to speak with a Cloud Desk Migration Agent and retrieve your emails. You will be given the opportunity to download a .pst file with your email data. This will enable you to take your emails, directories, calendar and contact list to another email provider if you so choose.

What are the benefits of Office 365?
Office 365 email is the latest version of email. It is easily upgradeable to full online and desktop versions of Office 365 which includes apps like Word, Excel and PowerPoint. Office 365 is built for reliability, availability and performance, with automatic backups and disaster-recovery protection built in, so you can have peace of mind that Microsoft is hosting your email. 

How do I access my email account after the migration date?
Once migrated, you will access your email through the Cloud Solutions Marketplace.


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