Connect a device to your Comcast Business WiFi network

Updated 5/26/2016 2:09:18 AM by Comcast Expert
Email

Introduction

Use these steps to connect a device to your Comcast Business WiFi network.

Note: This article applies to the Netgear N300 wireless router. Information on the Cisco Business Wireless gateway device can be found here.

To skip to additional information on connecting specific devices to the wireless network, select your device type:

Windows 8
Windows 7
Windows Vista
Windows XP
Mac OSX
iPhone, iPod or iPad
BlackBerry with a touch screen
BlackBerry with a trackball
Android

 

Access your wireless network

  1. Step 1:

    Open the software that manages wireless connections on the wireless device (for example, laptop computer, smartphone, iPad, etc.) to connect. This software scans for all wireless networks in the area.

  2. Step 2:

    Locate the WiFi network name (SSID) and select it. (If the name of the network was not changed during the setup process, look for the default and select it; the default SSID is located on the product label on the back panel of the router.)

  3. Step 3:

    Enter the router wireless network password (passphrase) and select Connect.

    Note: If you do not know the network passphrase, refer to your business' administrator. If you are the administrator, use this process to access the passphrase:

    Connect directly to the router and launch a browser window from your computer.

    Enter http://www.routerlogin.net or http://www.routerlogin.com in your browser's address field.

    HOW6864_connect1.jpg

    When the log-in window displays, enter the admin User name and Password. (If you do not remember the admin password and you have previously set up password recovery, when the log-in window launches select Cancel.)

    HOW6864_connect2_small.jpg

    This will initiate the password recovery process, where you must provide answers to the security questions you previously set up.

    HOW6864_connect3_small.jpg

    On the basic home screen the passphrase is listed under the wireless section. If you select Wireless, the Wireless Settings screen will display.

    HOW6864_connect4_small.jpg

    Your passphrase also will be listed at the bottom of this screen.


Connect to a wireless network: Windows 8

  1. Step 1:

    Open the Charms bar and select Settings.

  2. Step 2:

    Select the Wireless Network icon.

  3. Step 3:

    Select your local network SSID.

  4. Step 4:

    Enter your password (if secured) then select Connect. Once the computer has connected to the wireless network, simply launch a web browser.

    Return to top


Connect to a wireless network: Windows 7

  1. Step 1:

    Open Currently connected to: by selecting the wireless icon in the taskbar.

  2. Step 2:

    A list of the wireless networks currently available will be presented.

  3. Step 3:

    Select on the network SSID, then select Connect.

  4. Step 4:

    Once the computer has connected to the wireless network, simply launch a web browser.

    Return to top


Connect to a wireless network: Windows Vista

  1. Step 1:

    Access the Start menu and select Connect To.

  2. Step 2:

    Wait a moment while the computer searches for all of the wireless networks in range.

  3. Step 3:

    Select the network SSID from the list of all available networks SSIDs, then select Connect.

  4. Step 4:

    The status will display as Connected, signifying the computer is connected to the wireless network.

    The Wireless Network Connection icon will appear in the computer's system tray at the bottom of the screen near the clock. To display the strength of the connection, just hover over the icon with the mouse.

  5. Step 5:

    Once the computer has connected to the wireless network, simply launch a web browser.

    Return to top


Connect to a wireless network: Windows XP

  1. Step 1:

    Access the Start menu and select Connect To.

  2. Step 2:

    Select Wireless Network Connection. Please wait a moment while the computer searches for the wireless networks within range.

  3. Step 3:

    Find the network SSID in the list of available networks and select Connect.

  4. Step 4:

    The status will display as Connected, signifying that the computer has connected to the wireless network.

    The Wireless Network Connection icon will appear in the computer's system tray at the bottom of the screen near the clock. To display the strength of the connection, hover over the icon with your mouse.

  5. Step 5:

    Once the computer has connected to the wireless network, simply launch a web browser.

    Return to top


Connect to a wireless network: Mac OSX

  1. Step 1:

    Verify AirPort is turned on:

    AirPort is used on Macs to set up and manage WiFi connections. The AirPort icon is found in the menu bar next to the clock. To turn AirPort on, selectthe AirPort icon, select Turn AirPort On.

  2. Step 2:

    Select the AirPort icon.

  3. Step 3:

    Find the network SSID from the list of available networks, then select it.

  4. Step 4:

    Wait a few moments while your Mac connects.

  5. Step 5:

    Once connected, a check mark will appear in the AirPort menu next to the network SSID.

  6. Step 6:

    Launch your web browser.

    Return to top


Connect to a wireless network: iPhone, iPod or iPad

  1. Step 1:

    Make sure WiFi is turned on:

    Select Settings from the home screen.

    Select Wi-Fi.

    If Wi-Fi is set to OFF, select the ON/OFF slider to turn it on.

  2. Step 2:

    Connect to the wireless network:

    Select Settings from the home screen.

    Select Wi-Fi.

    Wait a moment as your iPhone or iPod touch detects the WiFi networks in range.

    Under Choose a Network, select the network SSID.

    Once connected, a check mark will appear next to the network SSID.

    The WiFi icon will appear in the status bar at the top of the screen when the device is connected to a WiFi network.

  3. Step 3:

    Select Safari from the home screen and the browser will launch.

    Note: If you receive a timeout response when accessing the login screen, restart the device:

    Hold the On/Off button for 5 seconds.

    Swipe the Slide to power off bar.

    Hold the On/Off button for 2 seconds

  4. Clear Safari's cookies and cache:

    Select Settings.

    Select Safari.

    Select Clear Cookies and Data.

    Return to top


Connect to a wireless network: BlackBerry with a touch screen

  1. Step 1:

    Tap Manage Connections from the main page.

  2. Step 2:

    Make sure the check box next to Wi-Fi is selected.

  3. Step 3:

    Scroll to Set Up Wi-Fi Network.

  4. Step 4:

    Select the network SSID.

    Return to top


Connect to a wireless network: BlackBerry with a Trackball

  1. Step 1:

    From the BlackBerry home screen, select the Menu key.

  2. Step 2:

    Select Set Up WiFi.

  3. Step 3:

    Select Next.

  4. Step 4:

    Select Scan For Networks.

  5. Step 5:

    Select the network SSID from the list of available networks.

  6. Step 6:

    Once your device connects to the wireless network, the Connection Successful notification will appear across the top of the screen. An option to save the SSID as a profile will appear, select Yes, then Next.

  7. Step 7:

    Select Finish.

  8. Step 8:

    When connected, the WiFi logo across the top of your screen will turn black, and the network SSID will display on the main screen below the clock.

  9. Step 9:

    Once joined to a WiFi network, the BlackBerry will automatically connect to it whenever the network is in range.

  10. Step 10:

    The BlackBerry may require the Browser be set to use WiFi.

    Select the BlackBerry Browser.

    Select the Menu key to display the browser's menu.

    Select Options.

    Select General Properties.

    Select the current setting for Default Browser, then select WiFi Browser.

    Select End, then Save.

    Return to top


Connect to a wireless network: Android

  1. Step 1:

    Make sure WiFi is turned on.

  2. Step 2:

    Select WiFi settings to search for nearby wireless networks:

    Select Menu, then Settings, then Wireless & Networks (select WiFi to turn it on if it is not enabled).

  3. Step 3:

    Select the network SSID to connect.

  4. Step 4:

    Open the Internet app.

    Return to top

Was This Article Helpful?

Rate this article on a scale of 1-5

Didn't find what you're looking for?

Related Articles

» More about Business Internet Help and Support