Manage Connection Pro online

Updated 1/9/2018 6:29:14 PM by Comcast Expert
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Introduction

Connection Pro is an ancillary service for Business Internet customers who require uninterrupted Internet connectivity. 

Access the Connection Pro Portal to view broadband status, backup system health and usage reports.

The Connection Pro Portal is accessed through My Account. Confirm your My Account is activated before proceeding.

Access the Connection Pro Portal

  1. Sign in to My Account and select Internet from the Manage Sevices dropdown.

  2. Select Manage Connection Pro.

  3. On the Connection Status page, view the status of your Comcast broadband connection, the status of the cellular connection and the amount of cellular data used when your broadband connection failed. Select the Expand icon to view more details in each section. 

Access and export reports

View and export reports on Failover Data Usage and Notification History.

Failover Data Usage report

  1. Expand the Reports section and select Failover Data Usage.

  2. Select a date range and select Search.

  3. Select Export to CSV to export the report.

Notification History report

  1. Expand the Reports section and select Notification History.

  2. Select a Notication Type from the dropdown menu and select Search.

  3. Select Export to CSV to export the report.

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