Manage Connection Pro online

Updated 2/25/2019 11:41:29 AM by Comcast Expert


Connection Pro is an ancillary service for Business Internet customers who require uninterrupted Internet connectivity. 

Access the Connection Pro Portal through My Account to view broadband status, backup system health and usage reports. 


Access the Connection Pro Portal

  1. Sign in to My Account and select Internet from the Services menu.

  2. Select Manage Connection Pro.

  3. On the Connection Pro Status page, view the status of your Comcast broadband connection, the status of the cellular connection and the amount of cellular data used when your broadband connection failed. Select the Expand icon to view more details in each section.

Access and export reports

Failover Data Usage report

  1. On the Connection Pro Status page, expand the Reports section and select Failover Data Usage.

  2. Select a date range and select Search.

  3. Select Export to CSV to export the report.


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