View devices connected to your Comcast Business Private WiFi network

Updated 1/23/2019 10:11:02 PM by Comcast Expert


There are multiple ways to determine the devices currently connected to your Comcast Business Private WiFi network. If you are experiencing wireless and/or general connectivity issues, confirming the list of connected devices is an important troubleshooting step.

View devices connected to a Business Wireless Gateway and Comcast Business Router

  1. Open a web browser from a connected wired or WiFi device. Enter in the URL field and press Enter.

  2. ​When prompted, enter your username and password. Select Login.

    • If this is your first time logging in, enter cusadmin as the Username. Enter highspeed or CantTouchThis as the Password.

    Note: The username cusadmin cannot be changed. To ensure better security for your network, change the default password to a password of your own.

  3. Select Connected Devices and then select Devices.

  4. Reference the Connection type:

    • Ethernet: device is connected directly to the BWG or CBR through an Ethernet cord.
    • WiFi 2.4G or WiFi 5G: device is connected wirelessly to the BWG or CBR.
    • MoCA: device is connected wirelessly to the Wireless Extender.

View devices connected to a Netgear N300 wireless router

  1. Connect directly to the router.

  2. Launch a browser window from your computer. Enter in the URL field.

  3. Enter the admin User name and password.

  4. Select Basic, then select Attached Devices.

    • IP Address: The IP address that the router assigned to this device when it joined the network. Note that this number can change if a device is disconnected and rejoins the network.
    • MAC Address: The unique MAC address for each device does not change. The MAC address is typically shown on the product label.
    • Device Name: If the device name is known, it is shown here.


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