View devices connected to your Comcast Business Private WiFi network

Updated 4/19/2017 12:22:44 PM by Comcast Expert
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Introduction

There are multiple ways to determine the devices currently connected to your Comcast Business Private WiFi network. If you are experiencing wireless and/or general connectivity issues, confirming the list of connected devices is an important troubleshooting step.


View devices connected to a Business Wireless Gateway
View devices connected to a Netgear N300 wireless router 

View devices connected to a Business Wireless Gateway

  1. Step 1:

    Open a web browser from a connected wired or WiFi device. Enter http://10.1.10.1 in a browser URL field.

  2. Step 2:

    Enter your username and password. Select Login.

    If this is your first time logging in to your BWG, enter cusadmin as the Username. Enter highspeed or CantTouchThis as the Password.

    Note: The username cusadmin cannot be changed. To ensure better security for your Business Wireless Gateway and network, change the default password to a password of your own.

  3. Step 3:

    Select Connected Devices and then select Devices.

    Connection Type

    • Ethernet - device is connected directly to the BWG through a Ethernet cord

    • WiFi 2.4G or WiFi 5G - device is connected wirelessly to the BWG

    • MoCA - device is connected wirelessly to the Wireless Extender

View devices connected to a Netgear N300 wireless router

  1. Step 1:

    Connect directly to the router.

  2. Step 2:

    Launch a browser window from your computer. Enter http://www.routerlogin.com in a browser URL field.

  3. Step 3:

    Enter the admin User name and password.

  4. Step 4:

    Select Basic, then select Attached Devices.

    • IP Address: The IP address that the router assigned to this device when it joined the network. Note that this number can change if a device is disconnected and rejoins the network.

    • MAC Address: The unique MAC address for each device does not change. The MAC address is typically shown on the product label.

    • Device Name: If the device name is known, it is shown here.

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