Frequently asked questions for SecurityEdge

Updated 12/3/2018 4:45:21 PM by Comcast Expert
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Introduction

This article provides answers to frequently asked questions about Comcast Business SecurityEdge, as well as troubleshooting steps for frequently encountered scenarios.

Note: SecurityEdge is currently available only for select customers in parts of Pennsylvania, New Jersey and Delaware. 
 

Frequently asked questions

What do I need to do after I sign up for service?

Please access the SecurityEdge subscriber portal via Comcast Business My Account to configure web filtering for your business. Malware, phishing and botnet infections are blocked by default, but web filtering is not enabled.
 

How can I manage my service settings and policies?

You can manage service settings and policies via the subscriber portal that can be accessed through My Account.

The subscriber portal allows you to:

  • Configure web filtering profile
  • Enable safe search
  • Customize block page image and messaging
  • Schedule Internet access and/or web filtering policies
  • Schedule email reports
  • Review block statistics and activity logs
     

Will a block page message always display when attempting to access a blocked page?

No, not always. When attempting to access a secure website (URLs starting with HTTPS) that is blocked due to security or profile filtering, you may not see your customized block page. Instead, you may see the following error message, or the blocked site will simply not display.


 

How do I explicitly block or allow a website / URL / domain?

In order to explicitly block or allow a specific URL, navigate to the Global URL Filters in the subscriber portal. Enter the URL, click Search, then select Block or Allow as appropriate. The URL will be added to the Blacklist or Whitelist, respectively. 

Does SecurityEdge defend connections through the Connection Pro network?

At this time, SecurityEdge provides protection when traffic is routed through the Business Internet broadband connection, but not when traffic is routed through the cellular backup connection.


Does SecurityEdge defend connections through the xfinitywifi network?

At this time, SecurityEdge provides protection when traffic is routed through the Business Internet broadband connection, but not when traffic is routed through the xfinitywifi connection.


Does SecurityEdge defend connections through the WiFi Pro network?

Yes, SecurityEdge provides protection when traffic is routed through the Business Internet broadband connection, including traffic over the internal WiFi Pro network.


Do I still need antivirus software?

SecurityEdge is not necessarily a replacement for antivirus software. SecurityEdge provides a first line of defense against common cyber threats, defending all Internet connected devices such as personal computers, mobile phones, printers and IoT devices from malicious or unwanted web domains. Antivirus software may protect your personal computer in the event that a malicious file was downloaded, or when remotely connected to the Internet outside of your SecurityEdge-protected network.
 

Frequently encountered scenarios

I am unable to access SecurityEdge subscriber portal.

If you do not see a link for the SecurityEdge subscriber portal, or you are not able to access the subscriber portal, please contact Business Customer Support at 1-800-391-3000.


Web filtering policies are not getting applied on some or all devices.

Verify that the device is connected through the Business Internet network, and not through xfinitywifi or Connection Pro. If you are still having issues, please contact Business Customer Support at 1-800-391-3000.


I am not getting email reports.

Verify that your email address is correct on the Scheduled Reports page in the subscriber portal as shown below. If issue still exists, please contact Business Customer Support at 1-800-391-3000.
 

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