Set up an existing domain in Microsoft® Office 365

Updated 7/24/2017 6:53:34 PM by Comcast Expert
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Introduction

Learn how to add and set up an existing domain in My Account after you purchase Office 365 in the Cloud Solutions marketplace.

Add a domain

  1. Step 1:

    HOW10059_Step_1

    Sign in to My Account and select Cloud Solutions from the Manage Services dropdown.

    Note: You must be the Primary Manager or Services Manager to manage domain names.

  2. Step 2:

    HOW10059_Step_2

    Select Account, then select Applications.

  3. Step 3:

    HOW10059_Step_3

    Locate the Microsoft Office 365 application. Select Manage, then select Manage Domains.

  4. Step 4:

    HOW10059_Step_4

    Select Add Domain.

  5. Step 5:

    HOW10059_Step_5

    Enter the domain name of an existing domain you own. Select Add Domain.

  6. Step 6:

    HOW10059_Step_6

    Copy the MS record. Log in to your web hosting provider and use this code to create a new TXT record.

    Note: Instructions to create a new TXT record will vary by web hosting provider. This TXT record verifies you are the actual owner of the domain. Creating this record allows Comcast Business Cloud Solutions and Microsoft to then verify the record has been added and complete the verification process.

  7. Step 7:

    HOW10059_Step_7

    Once you verify the record was added successfully with your web hosting provider, select Verify Domain.

Move an existing Office 365 user to your new domain

  1. Step 1:

    HOW10059_Step_1

    Sign in to My Account and select Cloud Solutions.

  2. Step 2:

    HOW10059_Activate_Step_1

    Select Account, then Applications, then select Office 365.

  3. Step 3:

    HOW10059_Activate_Step_2

    Select the Users tab, then select Edit username.

  4. Step 4:

    HOW10059_Activate_Step_3

    Choose the new domain name, then select Confirm.

  5. Step 5:

    Complete the set up of Office 365 by using the username you just changed and your existing Office 365 password to log in to portal.office.com. Please refer to Set up Office 365 for business on the Microsoft Office support website for further instructions.

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