Access your Comcast Business Trunks Call Detail Records

Updated 5/26/2016 2:09:48 AM by Comcast Expert
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Introduction

Access your Call Detail Records (CDR) to view information such as call from, call to, call duration and time of day.

About CDR

CDR can be configured in multiple ways, such as call details for customer billing, call analysis by time of day or duration, or even call assignment per project type. CDR is an add-on service available on a per-location basis at no additional charge.

  1. Step 1:

    Access the Comcast Digital Voice Center for Trunking customers.

  2. Step 2:

    HOW6951-PRI_call_detail_records_signin2.jpg

    Sign in using your account number and security PIN. Your account number can be found on your bill. Your security PIN was mailed to you upon activation of your account.

  3. Step 3:

    HOW6951-PRI_call_detail_records_list.jpg

    This will bring you to the home page with your CDR displayed.

    You can view files up to 18 months old. Records older than 18 months are not maintained.

    New data is loaded on the 1st or 15th of each month in accordance with your billing cycle.

    The most recent list of files is displayed upon signing in. You can change the year by selecting the year from the drop-down box on the Call History page.

  4. Step 4:

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    Select the date file that you wish to access.

    You have the option to open or save the file.

    Files are downloaded in .zip format. A .csv file is contained within the downloaded file. The .csv file contains the file headings for the data, and can be viewed in a spreadsheet or database application.

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