Emergency Alert System (EAS) and Wireless Emergency Alert Nationwide Tests

Updated 9/17/2018 6:10:23 PM by Comcast Expert
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Introduction

On Wednesday, October 3, 2018, the Federal Emergency Management Agency (FEMA), in coordination with the Federal Communications Commission (FCC), will conduct a mandatory nationwide test of the Wireless Emergency Alert (WEA) System at 2:18 PM (Eastern Standard Time) and a nationwide test of the Emergency Alert System (EAS) at 2:20 PM (Eastern Standard Time).

The nationwide tests are required for all participating commercial mobile service providers, broadcast, cable and satellite companies and are intended to allow the FCC and FEMA to determine how well the nationwide EAS and WEA infrastructure works and what, if any, improvements may be necessary. The test message will clearly state that it is a test and should last less than two minutes. The alert will be transmitted in English and Spanish and include both audio and the text of the test message.

What Xfinity TV Customers Need to Know

  • During the mandatory national test on October 3, 2018, you will only be able to see the test message on the television screen.
  • It is important to know that during the test, Comcast programming will be temporarily interrupted. You will not be able to change the channel or watch any other programming during the test.
  • As soon as the test ends, services will return as normal.

What to Do if Your TV Service Does Not Return After the Test

  • If your regular programming does not resume as normal, please unplug the power from the TV Box for 20 seconds and then plug it back in.
  • If this does not resolve the issue, please contact us for assistance.

What Xfinity Mobile Customers Need to Know

The nationwide WEA test is mandatory for all wireless providers that participate in WEA and is scheduled to take place at 2:18 PM Eastern Standard Time. You will receive the following WEA test message on your cell phone: “THIS IS A TEST of the National Wireless Emergency Alert System. No action is needed.”

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