Get started with Xfinity Stream from Comcast Business

Updated 7/10/2018 5:39:45 PM by Comcast Expert
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Introduction

Learn how to access the XFINITY Stream app, register your mobile device and use the mobile app's main features. 
We'll give you a tour using the Apple version of the mobile app. Please note, the steps and screens for the Android mobile app and the Web app will vary slightly. 

What you'll need 

Some XFINITY Stream app features vary by subscription type. Business Internet is required to stream live TV in the business. Want to know more? View frequently asked questions about the XFINITY Stream app from Business.

What do you want to learn about?

Using the Stream app for the first time

  1. Download the XFINITY Stream app from the Apple App Store, the Google Play Store or the Amazon App Store or go to https://tv.xfinity.com to access the application on a computer.
  2. Open the XFINITY Stream app on your mobile device.
  3. Select the sign in link for Comcast Business customers, enter your Comcast Business My Account username and password and select Continue.
    • You only need to register this device once. On future visits, the mobile app will recognize this device and you won't need to sign in again.
    • Forgot your username or password? Go to https://business.comcast.com/myaccount to retrieve or change.





       
  4. Select Yes to accept the terms of activation.
  5. If you're using an Android device, enter a name for this device, then select Continue. If you're using an Apple device, the Apple device name is used automatically.



     
  6. Select Get Started to begin watching your favorite programs, or swipe right to learn more about the Stream app. 



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Navigating the Stream app

When you open the Stream app, the For You screen will appear. Swipe right or select the menu icon in the top left to expand the main menu.


 

  • Saved: View the For You screen, and Favorites. 
  • Live TV: Select All Channels to see all of your channels with TV listings (see Using the TV Listings). Or, use the other menus to see only your Favorite Channels (Favorite channels can be created by selecting the star next to each channel in the All Channels TV Listings view).
  • Settings icon: Access mobile app settings such as accessibility options (see Using Accessibility Options), Help & Support, Device Management, and Parental Controls (see Using Parental Controls).


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Using the TV Listings

When you're connected to your Business Internet wireless network, you can stream all the channels in your subscription from your mobile device.
If you’re not connected to your Business Internet network, you will be able to see the TV listings but will not be able to stream any content.

From the main menu, select All Channels.



In All Channels, you can:

  • Select the date to show listings for a specific day and time.
  • Swipe right to left to move the time frame forward. Swipe left to right to move the time frame back.
  • Select a channel to watch that channel live.
  • Select a program to see its description and links to watch the channel or get more information on the program, including upcoming airings.
  • High Definition (HD), Closed Captioning (CC), Secondary Audio (SAP) and Video Description.
  • You will not see any channels available out of your business. That feature and filter is only available for residential XFINITY customers.



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Using Accessibility Options

The XFINITY Stream app provides the following accessibility options to accommodate a variety of viewers: 

  • Closed Captioning: See an on-screen text version of the program audio while the program is playing.
  • Video Description: Hear program audio that includes descriptions of the key visual elements of the program.
  • Secondary Audio Program (SAP): Hear program audio in another language.

To set up accessibility options, select the Settings icon at the bottom of the main menu and then select Accessibility.

Want to know more? Learn more about accessibility options in the XFINITY Stream app for Android.


 

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Using Parental Controls

Parental Controls allow you to limit what your employees or customers can see when browsing the Stream app, as well as restrict the programs they can view. 

  • Enable Touch ID: Use your fingerprint to verify your identity when changing Parental Controls.
  • Safe Browse Settings: Limit the program titles and descriptions that display when browsing programs.
  • Movie Ratings: Block movies based on movie ratings.
  • TV Ratings: Block TV shows based on TV ratings.
  • Networks & Channels: Block programs shown on a selected network or channel.
  • Titles: Manage programs you have individually blocked.
To set up Parental Controls, select the Settings icon at the bottom of the main menu and then select Parental Controls.

Want to know more? Learn more about setting Parental Controls with the XFINITY Stream app.



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