Turn closed captioning on or off

Updated 7/21/2016 6:26:24 PM by Comcast Expert
Email

Introduction

Activating the closed caption feature depends on what kind of TV box and TV you have. Here are outlines of a few of the different setups to help point you in the right direction.

Turn closed captioning on or off:
Without a TV box
With a standard-definition TV box or a digital adapter
On a standard-definition TV with a high-definition (HD) TV box
On a high-definition (HD) TV with a high-definition (HD) TV box
With a CableCARD™ device (such as a TiVo)

If you have Comcast service:

Without a TV box:

HOW4508_without_a_cable_box

You will use the closed captioning features built into your TV. It has nothing to do with your cable service. Refer to your TV’s user manual to enable or disable closed captioning.

With a standard-definition TV box or a digital adapter:

HOW4508_SD_box

You will need to use the closed captioning features built into your TV. With this setup, it's possible you may be unable to send and receive closed captioning.

On a standard-definition TV using a high-definition (HD) TV box:

HOW4508_SD_TV_HD_box

You can use either the TV box or the TV to turn closed captioning on or off. If you accidentally turn closed captioning on in both, you will see a double layer of captions. To use your HD TV box perform the following steps:

For Motorola/Arris HD TV boxes

  1. Turn the TV box off and leave TV on.

  2. Press Menu on the TV box or remote control.

  3. Using the down arrow, navigate to Closed Captioning.

  4. Press the right arrow to Enabled or Disabled.

For Scientific Atlanta (SA)/Cisco TV boxes

  1. Press Menu or Settings button on remote control once.

  2. Scroll down to Caption/Off/On with Mute.

  3. Press the left/right arrow to disable or enable.

On an HDTV with an HD TV box:

HOW4508_HD_TV_HD_box

You will need to use the TV box. Ensure closed captioning is turned off in your TV to avoid double layers of captions.

For Motorola/Arris HD TV boxes

  1. Turn the TV box off and leave TV on.

  2. Press Menu on the TV box or remote control.

  3. Using the down arrow, navigate to Closed Captioning.

  4. Press the right arrow to Enabled or Disabled.

For Scientific Atlanta (SA)/Cisco TV boxes

  1. Press Menu or Settings button on remote control once.

  2. Scroll down to Caption/Off/On with Mute.

  3. Press the left/right arrow to disable or enable.

With a CableCARD™ device (such as a TiVo):

HOW4508_cableCARD

You will need to use the CableCARD device to turn closed captioning on or off. Refer to the retail device's user manual for enabling/disabling instructions.

Was This Article Helpful?

Rate this article on a scale of 1-5

Didn't find what you're looking for?

Related Articles

» More about Business TV