Set up Music on Hold for Business Voice Mobility or VoiceEdge Select

Updated 6/25/2019 4:38:28 PM by Comcast Expert


Music on Hold allows music to be played for all calls when the other caller is on hold or the call is parked. For information about placing calls on hold, see Use call management features.  

Note: Access to this feature may require the purchase of a Business Voice Mobility line or VoiceEdge Select service. For more information, contact a Business sales representative at 1-800-391-3000. Mobility lines are not available in all areas.

Access Music on Hold settings

  1. Sign in to My Account and select Phone from the Manage Services dropdown.

  2. Select Manager Settings from the Account menu.

    Note: Manager Settings are only available to the Primary Manager or Services Manager. If you would like to change Music on Hold settings, please contact the Primary Manager or Services Manager for your account.

Manage Music on Hold settings

  1. In the Music on Hold section, select the Pencil icon.

  2. Choose either the system default music or add a custom audio file.

    To use a custom audio file select Play custom music file, then select Browse to locate the file you would like to use. Audio files can be in MP3 or WAV format and cannot exceed 2 minutes in length.

    Select the checkboxes to enable or disable on-hold music for call hold and call park. 

    Select the Checkmark when you are finished. Changes should take effect immediately. 

Activate Music on Hold

  1. Select Advanced from the Feature Settings menu.

  2. Turn the Music on Hold feature On.

    Note: This feature must be turned on or off individually for each phone line. The Primary Manager, Services Manager or Service User with an assigned Mobility line can change this setting.

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