Set up Music on Hold on your Business Voice Mobility line

Updated 4/10/2017 4:02:50 PM by Comcast Expert


Music on Hold allows music to be played for all calls when the other caller is on hold or the call is parked.

Note: Access to this feature may require the purchase of a Business Voice Mobility line. For more information, contact a Business sales representative at 1-800-391-3000. Mobility lines are not available in all areas.

Manage Music on Hold

Access Music on Hold settings

  1. Step 1:

    Sign in to My Account and select Manage Phone.

  2. Step 2:

    Select Manager Settings from the Account menu.

    Note: Manager Settings are only available to the Primary Manager or Services Manager. If you would like to change Music on Hold settings, please contact the Primary Manager or Services Manager for your account.

Manage Music on Hold settings

  1. Step 1:

    In the Music on Hold Upload section, select Edit.

  2. Step 2:

    Choose either the system default music or add a custom audio file.

    To use a custom audio file select Play custom music file, then select Browse to locate the file you would like to use. Audio files must be in .wav format and cannot exceed 10 minutes in length or 4.2 MB.

    Select the checkboxes to enable or disable on-hold music for call hold and call park.

    Select Done when you are finished, then select Save.

  3. Step 3:

    Changes should take effect immediately. Select OK to return to the Manager Settings page.

Activate Music on Hold


To activate Music on Hold, select Advanced from the Call Features menu. In the Music on Hold section, select On, then select Save.

Note: This feature must be turned on or off individually for each phone line. The Primary Manager, Services Manager or Service User with an assigned Mobility line can change this setting.

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