Set up Sequential Ring on your Business Voice line

Updated 4/17/2017 6:43:48 PM by Comcast Expert
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Introduction

Sequential Ring allows you to configure a “find me” list of 5 phone numbers that will be alerted sequentially when you receive an incoming call. If you would like to set up a list of number to ring at the same time as your primary number, please read Set up Simultaneous Ring on your Business Voice line.

Before you activate sequential ring, you can configure time and holiday schedules so the feature is only enabled when you need it.

Note: Access to this feature may require the purchase of a Business Voice Mobility line. For more information, contact a Business sales representative at 1-800-391-3000. Mobility lines are not available in all areas.

Access Sequential Ring settings

  1. Step 1:

    Sign in to My Account and select Manage Phone.

  2. Step 2:

    Select Advanced from the Call Features menu.

Manage Sequential Ring settings

  1. Step 1:

    In the Sequential Ring section, select Edit.

  2. Step 2:

    Enter up to 5 phone numbers that would like to ring in sequence. For each number, select how many times that number should ring (up to 20) before the call proceeds to the next phone number. Select Answer confirmation required for each number if you would like the answerer of a Sequential Ring device to first verify they want to receive the call before answering. Additionally:

    Use base location first: If checked, your base location will ring first before the other locations are tried. If not checked, your base location will not ring and the Location 1 phone number will be tried first.

    Continue the search process if the base location is busy: If the Use base location first setting is checked and you are on a call or your phone is unreachable, activating this setting will send calls to your list of alternate locations.

    Enable caller to skip search process: Assumes forwarding or messaging is enabled: If checked, the caller may hit the # key to interrupt the search of alternate phone numbers and go directly to voicemail or call forwarding.

    Select Save at the bottom of the page when you are finished.

Add a Sequential Ring rule

  1. Step 1:

    In the Sequential Ring section, select Sequential ring rules. Select +Add a rule if you are not immediately directed to the rule setup page.

  2. Step 2:

    Enter or select the following information:

    Description: Enter a rule description. For example, “Nights and Weekends” or “Calls from IT Department.”

    Select use Sequential Ring to activate the rule upon saving. Select Do not use Sequential Ring to deactivate Sequential Ring during the specified time or day.

    Selected Time Schedule: Choose the time of day you would like Sequential Ring to be active. Every Day All Day is selected by default. You can also customize your own time schedule.

    Selected Holiday Schedule (optional): If you would like to apply rules on specific days, you can customize a holiday schedule.

    Calls From: Choose Any phone number if you want all calls to be forwarded or choose Select phone number(s) and enter the phone numbers of callers whose calls you want to activate Sequential Ring. If you choose Select phone number(s), you also have the option to allow calls from private or unavailable numbers.

    Select Save when you are finished.

  3. Step 3:

    Your settings should take effect immediately. Select OK to return to the Phone Panel page.

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