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All Comcast Business Voice, Business Trunks (SIP or PRI) and Business VoiceEdge customers will receive a unique account-level Security PIN that is required for managing certain voice features and accessing call detail records and utilization reports. The Federal Communications Commission (FCC) mandates that this information, known as Customer Proprietary Network Information or CPNI, must be protected by a password or PIN online.
If you call in to change certain voice features such as call forwarding, you will be required to authenticate that you are an authorized user on the account and provide the Security PIN. Follow the instructions below to enter your Security PIN to unlock online features or to edit or retrieve your Security PIN.
Note: Only the Primary Manager for an account can unlock the account and view or change the Security PIN.
As a Comcast Business Internet and either Business Voice or Business Trunks customer, you are now able to automatically authenticate for CPNI access while connected to your in-business network. If you are a new Business Voice or Business Trunks customer who has Business Internet, signing into business.comcast.com/myaccount for the first time from a computer or mobile device connected to your in-business network, you will be automatically authenticated to view Business Voice call history and call detail records and access certain Business Voice or Trunks features without needing to enter a Security PIN. You will also be prompted to set up a security question and answer as an alternate means of authentication in addition to the Security PIN. You can view and change your Security PIN or security question and answer following the instructions below.
Note: For Business Internet customers with one or more Static IPs, it may take up to 24 hours after installation before automatic CPNI authentication can be performed.
After activating your online account at business.comcast.com/myaccount, Business Voice and Business Trunks customers will be prompted to enter the Security PIN on the Account Details or Manage Phone Services pages.
Select the Security PIN link.
Enter the Security PIN in the box provided. The Security PIN is initially delivered via postal mail to the billing address on the account shortly after the Business Voice service installation. If you did not receive your Security PIN you can request that the PIN be resent by clicking Resend Security PIN.
Select a Security PIN question from the dropdown and enter the Answer in the box provided. The Security PIN question and answer can be used as an alternate method of authentication if you forget your Security PIN.
Once the Security PIN and Security PIN question and answer have been populated click Save. You will receive a confirmation message that your account information has been unlocked.
Sign in to your online account and select Phone from the Manage Services menu.
Note: If you do not see the Phone Panel you will not be able to change your Security PIN at this time.
Select Manager Settings from the menu on the left. Then select Edit Security PIN.
Note: If you do not have the Phone Panel, your account is not eligible to update the PIN online at this time.
Enter your Current security PIN, then enter and confirm the New security PIN in the appropriate fields. Select Save when you are done.
Note: If you forgot your Security PIN, select Forgot your Security PIN? You will be asked for your Security PIN question and answer to reset the PIN.
You will receive a confirmation message that your changes have been saved. You will also receive an email to the Primary Manager's email address on file noting a change to the Security PIN on the account.
Select Business Voice customers can change their Security Question & Answer after entering their initial Security PIN to unlock their account. This feature will be made available to all customers in the future.
Note: After selecting Phone, if you are not directed to the Phone Panel you will not be able to change your Security Question & Answer at this time.
Select Manager Settings from the menu on the left, then select Edit security question & answer.
Enter your Current security PIN in the box provided. Next select a New security question from the dropdown, if desired, and enter the New security answer in the box provided. Click Save when you are finished.
You will receive a confirmation message that your changes have been saved. You will also receive an email to the Primary Manager’s email address on file noting a change to the security question on the account.
After entering your Security PIN to unlock your account you can retrieve your PIN online at any time.
Note: This feature is only available to the Primary Manager for the account.
Under Manage Account select Account Details.
In the Phone section select View Voice Security PIN. Your Security PIN will be displayed in a pop-up window.
If you lost or did not receive your Security PIN you can request that it be resent to you by signing in to your online account and selecting Account Details from the Manage Account menu, then follow these steps.
Note: If you do not see this message then your account has already been unlocked and you can view your Security PIN online.
Select the Security PIN link in the message prompting you to enter the PIN to unlock additional account information.
Select Resend Security PIN.
Click Send in the pop-up asking if you want Comcast to resend your Security PIN.
You will receive a confirmation that the PIN has been sent. Your Security PIN will be sent via email if your account is greater than 30 days old and the Primary Manager email address on file is greater than 30 days old. Otherwise the PIN must be sent via postal mail to the account billing address. You can view and change your current billing address on the Account Details page.
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Learn about the different types of PINs you will need to use as a Comcast Business Voice customer.
Learn how to retrieve or change your online account password.
Managers can adjust settings for each user on an account.
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