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Comcast Business VoiceEdge service overview

Updated 8/8/2017 7:12:24 PM by Comcast Expert
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About Business VoiceEdge

Comcast Business VoiceEdge is a hosted voice and unified communications solution. Fully managed over Comcast’s network, Business VoiceEdge eliminates the need for expensive on-site PBX equipment or key systems, provides a manageable monthly cost and delivers high service quality to improve communications and productivity.

Comcast Business VoiceEdge also provides a full suite of unified communications (UC) features and high definition (HD) voice quality, helping today's multi-site organizations and mobile workforces communicate more efficiently.

Below is a list of our Comcast Business VoiceEdge features. For additional information on a particular feature, select the feature name.

User features

Alternate Number Enables users to have up to ten phone numbers and/or extensions assigned to them. The usual ringing is provided for incoming calls to the primary phone number and users have the option of enabling a distinctive ring for calls to their second and third phone numbers.
Anonymous Call Rejection Enables a user to reject calls from anonymous parties who have explicitly restricted their Caller ID.
Automatic Callback (intragroup) Enables users who receive a busy condition to monitor the busy party and automatically establish a call when the busy party becomes available.
Automatic Hold/Retrieve Enables users to automatically hold and retrieve incoming calls without requiring the use of feature access codes. This feature is especially useful for attendants managing a large volume of incoming calls by enabling them to hold calls by simply transferring them to dedicated parking stations.
Barge-in Exempt Users with this service assigned cannot have their calls barged in on by other users.
Basic Call Logs Provides the user with the last 20 dialed, received and missed calls.
Be Anywhere The Be Anywhere user service allows the user to define one or more network locations, such as mobile phones, which can be used as extensions to the user’s profile. The user can then make and receive Business VoiceEdge calls on these locations.
Busy Lamp Field Enables a user to receive the call state information on monitored users. This information supports busy lamp field operation for IP attendant console phones and devices.
Call Forwarding Always Enables a user to redirect all incoming calls to another phone number.
Call Forwarding Busy Automatically reject calls from Caller ID-blocked numbers. Anonymous Call Rejection announces to callers who block the display of their Caller ID that you are not accepting blocked calls and instructs them to unblock their information and dial you again.
Call Forwarding No Answer Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings.
Call Forwarding Not Reachable Allows for configuring a location (for example, a mobile) where a call should be redirected when the main device is unreachable (for example, desk phone).
Call Forwarding Selective Enables a user to define criteria that causes certain incoming calls to be redirected to another destination.
Calling Line ID Delivery Blocking Enables a user to block delivery of his/her identity to the called party.
Call Notify Enables a user to define criteria that cause certain incoming calls to trigger an e-mail notification. If an incoming call meets user-specified criteria, an e-mail (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt.
Call Park The Call Park service allows a “parking” user to park a call against a “parked against” extension. The “parked” user is placed on hold until a user retrieves the parked call. If the call is not retrieved within the provisioned recall time, then the parked call is reverted and presented to the “recall” user.
Call Pickup Enables a user to answer any ringing line within their pick-up group. A pick-up group is a group administrator-defined set of users within the group, to which the Call Pickup feature applies.
Call Return Enables a user to call the last party that called, whether or not the call was answered.
Call Transfer Allows a user to transfer a call to another number. You can transfer calls in two ways, a blind transfer and a consultative or warm transfer. A blind transfer sends the call to the party you are transferring to along with the caller ID of the caller. A consultative transfer allows you to speak to the person you are transferring the call to before connecting the call. When you transfer using consultative transfer, the caller ID of the calling party will not show up on the recipient’s phone, instead they will see your caller ID. You can set your default transfer type on your phone based on your preference.
Call Waiting Enables a user to answer a call while already engaged in another call.
Comcast Softphone The Softphone is a computer-based interface that complements Business VoiceEdge and allows for inbound and outbound calling in addition to unified communications features voice calling, video calling, voice messaging and some core service management functions. The Softphone provides an alternative way of using Business VoiceEdge from any location where a customer has a broadband connection and a computer.
Directed Call Pickup Enables a user to answer a call directed to another phone in their group by dialing the respective feature access code followed by the extension of the ringing phone.
Directed Call Pickup with Barge-in In addition to the ability to pick up a call directed to another user in the same customer group, this version of the Directed Call Pick-Up service (listed below under group services) also enables the user to barge-in on the call if already answered, thereby creating a three-way call.
Directory Number Hunting Directory Number Hunting (DNH) is a service extension that allows a caller to reach a hunt group or call center (HG/CC) by calling the number of one of the HG/ CC agents. When DNH is enabled and a caller calls an agent’s number, the HG/ CC directs the call to the called agent first. If that agent is unavailable, the HG/CC then applies its normal Distribution policy.
Diversion Inhibitor When features like Be Anywhere, Simultaneous Ring, Sequential Ring or Call Forwarding, this feature prevents your business calls from being redirected to your cellphone voicemail. Note: This service does not work with all wireless carriers.
Do Not Disturb Allows users to set their station as unavailable so that incoming calls are given a busy treatment.
External Calling Line ID Delivery Allows for delivering the calling line ID of an external party to the user.
Flash Call Hold Enables users to hold a call for any length of time by flashing the switch-hook on their phone and dialing the respective feature access code.
Hoteling The Hoteling service enables users with guest privileges to log in to a host account, and use the host phone to make and receive their calls as usual, while retaining their own user profile.
  The Hoteling service enables users with guest privileges to log in to a host account, and use the host phone to make and receive their calls as usual, while retaining their own user profile.
Hunt Group Allows users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Group’s phone number. Group administrators can choose from any of the following “hunt” schemes, each of which rings the specified phones in a different manner.
Incoming Calling Plan Enables administrators to block specified incoming calls to their company, department and/or individual users.
Intercept Group Enables group administrators to intercept calls routed to any user in a group with informative announcements and alternate routing options.
Intercept User Enables group administrators to intercept calls routed to a non-working internal line with informative announcements and alternate routing options.
Internal Calling Line ID Delivery Allows for delivering the calling line ID of an external party to the user.
Last Number Redial Enables users to redial the last number they called.
My Account My Account is a web interface that allows Comcast Business VoiceEdge users to configure their services and features.
Multiple Call Arrangement Enables a user to make and receive multiple calls simultaneously on their different shared call appearance (SCA) locations.
N-Way Call Enables a user to make a three-way call with two parties, in which all parties can communicate with each other.
Outgoing Calling Plan Enables administrators to block users from making certain types of outgoing calls, such as long distance, toll, or premium.
Priority Alert Enables a user to define criteria to have certain incoming calls trigger a different call waiting tone (that is, alert) or a different ringing cadence than normal calls.
Privacy Allows users to exclude themselves from the group and directory listings visible to other users.
Push-to-Talk Enables user-to-user intercom service across an enterprise. When a user dials the respective feature access code followed by the called party’s extension, the system requests that the called station answer automatically.
Remote Office Enables users to access and use their VoiceEdge service from any end point, on-net, or off-net (for example, home office, mobile phone).
Selective Call Acceptance Enables a user to define criteria that causes certain incoming calls to be allowed. If an incoming call meets user-specified criteria, the call is allowed to complete to the user. All other calls are blocked and the caller is informed that the user does not wish to receive the call.
Selective Call Rejection Enables a user to define criteria that cause certain incoming calls to be blocked. If an incoming call meets user-specified criteria, the call is blocked and the caller is informed that the user is not accepting calls.
Sequential Ring Enables users to define a “find-me” list of phone numbers that are alerted sequentially for incoming calls that match specified criteria. While the service searches for the user, the calling party is provided with a greeting followed by periodic comfort announcements.
Shared Call Appearance Allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered. If one of the phones is already hosting an active call under the line ID, incoming calls are delivered to the active phone and any outgoing calls from another phone using the same line ID are blocked.
Speed Dial 8 Enables users to dial single digit codes to call up to eight different numbers, such as frequently-dialed numbers or long strings of digits that are hard to remember.
Speed Dial 100 Enables users to dial two-digit codes to call up to 100 frequently-called numbers.
Two-Stage Dialing Allows users to leverage enterprise dialing and other Business VoiceEdge services from their cell phones or PSTN landlines.
Unified Messaging Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voicemail. Incoming callers are given the options to review and change their message and get a warning tone if their message is about to reach the maximum configured length. Voicemail messages can be forwarded to your email as an attachment, a notification or a readable transcription.

 

Unified Communication Seat group features

Enhanced Outgoing Calling Plan Enhanced version of the basic Outgoing Calling Plan provides administrators with a greater degree of control over outgoing calls made from within their group. In addition to “blocking” or “allowing” given call types and digit strings, administrators have the following options for configuring the outgoing calling profile of their group, department, and individual users: - Authorization Codes - Sustained Authorization Codes - Call Transfer
Music On Hold Enables group administrators to upload an audio file (.wav file containing music, advertising, and so on) onto the system to be broadcast to held parties. This service can be used in conjunction with the following services: Call Centers, Call Hold, and Call Park.

 

Group features

Automated Attendant The Automated Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting up to ten configurable options (for example, 1 = Marketing, 2 = Sales, and so on).
Call Queue Agent Basic Enables business groups to set up a basic Call Center with incoming calls received by a single phone number distributed among a group of users or agents.
Receptionist Console The Receptionist Console is a carrier class Internet Protocol (IP) Telephony Attendant Console, specifically developed for hosted environments. It is used by “front-of-house” receptionists or telephone attendants, who screen inbound calls for enterprises. The Receptionist Console enhances business processes and delivering rich services in a user-friendly way.

 

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