Business Voice accessibility information

Updated 5/22/2017 6:48:39 PM by Comcast Expert
Email

Introduction

Comcast is committed to providing accessible Business Voice services to our customers with special needs.

  • Comcast Business Voice provides 711 abbreviated dialing for users of the relay system in compliance with all applicable federal regulations (see below for details).

  • Comcast Business is a Provider of Choice in all Telecommunications Relay Service centers as required by the Federal Communications Commission (FCC).

  • Comcast Business Voice supports the use of teletypewriters (“TTY”) and telecommunications devices (“TDD”) for customers with hearing or speaking disabilities.

  • Comcast Business Voice has a Special Needs Group that answers TTYs and TDDs for customers and provides additional assistance. Our customer care representatives will read requested documents to visually impaired customers.

  • Comcast Business Voice provides free domestic Directory Assistance calls and waives operator surcharges upon request for customers with disability certification. Call Business Customer Support at 1-800-391-3000 for more information.

  • Comcast Business Voice provides Braille and large print bills to customers upon request. Call Business Customer Support at 1-800-391-3000 for more information.

  • Learn more about Short Code dialing supported by Comcast Business Voice

Telecommunications Relay Service

Dial 711 to reach the Telecommunications Relay Service (TRS) center for the hearing impaired. TRS permits persons with hearing or speech disabilities to use the telephone system via a text telephone (TTY) or other device to call persons with or without disabilities.

More Information on 711 Abbreviated Dialing

Comcast Business Voice provides toll-free 3-digit 711 dialing for access to TRS, in compliance with all applicable regulations. TRS facilitates telephone conversations between people who do and those who do not have hearing or speech disabilities.

TRS uses operators (called communications assistants or CAs) to facilitate telephone calls between people with hearing and speech disabilities and other individuals:

  1. A TRS call may be initiated by either a person with a hearing or speech disability, or a person without a disability.

  2. When a person with a hearing or speech disability initiates a TRS call, the person uses a teletypewriter (TTY) or other text input device to call the TRS relay center, and gives a CA the number of the party he or she wants to call.

  3. The CA in turn places an outbound traditional voice call to that person.

  4. The CA then serves as a link for the call, relaying the text of the calling party in voice to the called party, and converting to text what the called party voices back to the calling party.

Dialing 711 to reach TRS makes relay access convenient, fast and uncomplicated. TRS is available 24 hours a day, seven days a week and all calls are confidential. For more information about the various types of TRS, see the FCC’s consumer fact sheet or visit the website of the Disability Rights Office (DRO).

Was This Article Helpful?

Rate this article on a scale of 1-5

Didn't find what you're looking for?

Related Articles

» More about Business Voice