Business Voice accessibility information

Updated 4/22/2016 1:07:00 PM by Comcast Expert


Comcast is committed to providing accessible Business Voice services to our customers with special needs.

  • Comcast Business Voice provides 711 abbreviated dialing for users of the relay system in compliance with all applicable federal regulations (see below for details).

  • Comcast Business is a Provider of Choice in all Telecommunications Relay Service centers as required by the Federal Communications Commission (FCC).

  • Comcast Business Voice supports the use of teletypewriters (“TTY”) and telecommunications devices (“TDD”) for customers with hearing or speaking disabilities.

  • Comcast Business Voice has a Special Needs Group that answers TTYs and TDDs for customers and provides additional assistance. Our customer care representatives will read requested documents to visually impaired customers.

  • Comcast Business Voice provides free domestic Directory Assistance calls and waives operator surcharges upon request for customers with disability certification. Call Business Customer Support at 1-800-391-3000 for more information.

  • Comcast Business Voice provides Braille and large print bills to customers upon request. Call Business Customer Support at 1-800-391-3000 for more information.

Telecommunications Relay Service

Dial 711 to reach the Telecommunications Relay Service (TRS) center for the hearing impaired. TRS permits persons with hearing or speech disabilities to use the telephone system via a text telephone (TTY) or other device to call persons with or without disabilities.

More Information on 711 Abbreviated Dialing

Comcast Business Voice provides toll-free 3-digit 711 dialing for access to TRS, in compliance with all applicable regulations. TRS facilitates telephone conversations between people who do and those who do not have hearing or speech disabilities.

TRS uses operators (called communications assistants or CAs) to facilitate telephone calls between people with hearing and speech disabilities and other individuals:

  1. A TRS call may be initiated by either a person with a hearing or speech disability, or a person without a disability.

  2. When a person with a hearing or speech disability initiates a TRS call, the person uses a teletypewriter (TTY) or other text input device to call the TRS relay center, and gives a CA the number of the party he or she wants to call.

  3. The CA in turn places an outbound traditional voice call to that person.

  4. The CA then serves as a link for the call, relaying the text of the calling party in voice to the called party, and converting to text what the called party voices back to the calling party.

Dialing 711 to reach TRS makes relay access convenient, fast and uncomplicated. TRS is available 24 hours a day, seven days a week and all calls are confidential. For more information about the various types of TRS, see the FCC’s consumer fact sheet or visit the website of the Disability Rights Office (DRO).

More Services

Directory Listings

A directory listing in both the White Pages and Yellow Pages is included with your Comcast Business Voice service.

Directory Assistance

Dial 411 for access to local, long-distance and international numbers.

Directory Assistance Call Completion

Dial 411 for access to both local and long-distance numbers, then press the indicated key and your call will be connected.

Enhanced Directory Assistance

Now when you dial 411, you can get even more valuable information like fully interactive, turn-by-turn driving directions from a live operator. Directory Assistance calls are charged on a per-use basis. For prices, call Business Customer Support at 1-800-391-3000.

911 Emergency Calls

In most major cities, emergency police, fire and medical services can be reached by dialing 911. Enhanced 911 (E911) automatically provides the emergency service with your telephone number and location when you dial 911 from your business phone. Comcast Business Class Voice service may have E911 limitations as specified below:

  • In order for your 911 calls to be properly directed to emergency services, Comcast must have your correct service address. If you move your Comcast Business Class Voice service to a different address without Comcast approval, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address and/or Comcast Business Voice service (including 911) may fail altogether.

  • Comcast Business Voice service uses the electrical power in your office. If there is an electrical power outage, 911 calling may be interrupted if the battery backup in the associated multimedia terminal adapter is not installed, fails or is exhausted after several hours.

  • Calls, including calls to 911, may or may not be completed if there is a problem with network facilities, including network congestion, network/ equipment/power failure or other technical problems.

  • Prior to changing your address or moving your service, or if you have any 911-related questions, please call Business Customer Support at 1-800-391-3000. Comcast will need several business days to update your new service address in the E911 system.

Toll-free Service

Toll-free service can help expand your business by enabling your customers to place orders via a toll-free number. You can include your toll-free number on your website to make it even easier for customers to do business with you. Getting a Comcast Business Toll-free line for your company is as fast and easy as a call to Business Customer Support at 1-800-391-3000.

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