Manage Automated Attendant settings for VoiceEdge Select (video)

Updated 11/30/2018 10:44:18 PM by Comcast Expert


An Automated Attendant ensures incoming calls receive prompt, consistent and professional treatment. Callers are able to select their desired destination via the available menu prompts offered. Automated Attendants can provide information frequently asked for, such as hours of operation, daily specials, announcements or detailed directions to your location.

Note: One Automated Attendant is included with your VoiceEdge Select service. This feature may not be available in all areas.

The following content is only applicable to VoiceEdge Select customers. If you are a Business VoiceEdge customer, please refer to Manage your Automated Attendant settings for Business VoiceEdge.

Manage Automated Attendants

  1. Sign in to My Account and select Phone from the Services dropdown.

    Note: Only a Primary Manager can edit Automated Attendant settings.

  2. Expand the Account menu and select Automated Attendant.

  3. Select Manage to view or edit settings of the Automated Attendant.

  4. Select Edit to modify the basic settings.

  5. Make selections for the following details and then select Save to confirm:

    Automated Attendant name - Select a name for your Automated Attendant.
    Phone number
    Time zone - Set the time zone for your business.
    Dial By Name - Allows callers to dial the corresponding keys of a user's name in order to reach their direct number. Choose between a user's last name or first and last name.
    First-level extension dialing during business hours - Allows callers to dial an extension at any time to bypass the Automated Attendant during business hours.
    First-level extension dialing during after hours - Allows callers to dial an extension at any time to bypass the Automated Attendant after business hours.

  6. To modify Schedule Settings, select Edit.

  7. Make selections for the following details and then select Save to confirm:

Update Business Hours or After Hours

  1. Select Business hours or After hours and then Edit Keypad Menu to update your keypad settings.


  2. Select Add new key to create a new keypad option.

  3. Select one or multiple numbers from the keypad and select Add key(s).

  4. Make selections for the Routing action and Phone number or extension.

  5. To change a keypad menu selection, navigate to the keypad number and edit the Routing action and Phone number or extension.

    Select Change Key if you need to make a different keypad selection.

  6. When you are finished updating your Automated Attendant, select Save & Continue. You can record or upload your greeting to pair with your Automated Attendant. Your greeting can be up to 4 minutes in length and uploaded in either mp3 or .wav format. 

  7. Select Save when you are finished with your greeting.

​Call Forwarding Selective

  1. Turn the Call Forwarding Selective feature On or Off.

    Note: Call Forwarding Selective cannot be enabled unless there is at least one active Call Forwarding Selective rule created.

  2. Select Add New Rule, enter the rule details and select Save when you are finished.

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