Manage Hunt Group settings online

Updated 6/24/2019 4:31:13 PM by Comcast Expert
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Introduction

A Hunt Group directs an incoming call to an assigned group of users, allowing an available user to answer the call if other lines are busy. Business Voice offers up to 4 regular (Sequential) Hunt Groups. This ring pattern rings phone numbers individually, in a specific order, until the call is answered or the end of the list is reached. If the call goes unaswered, it will then go to the dialed number's voicemail. 

Note: This feature may not be available in all areas.

The following content is only applicable to Business Voice customers. If you are a Business VoiceEdge Select customer, please refer Manage Hunt Group settings for VoiceEdge Select. If you are a Business VoiceEdge customer, please refer to Edit your Hunt Group settings for Business VoiceEdge.

Access and manage Hunt Groups

  1. Sign in to My Account and select Phone from the Services menu. Only a Primary Manager can edit Hunt Group settings.

  2. Expand the Account menu and select Hunt Group.
     

Add or Manage a Hunt Group

  1. Select Add Hunt Group.

  2. ​Select Manage.

  3. In the Basic settings section, select Edit to enter a Hunt Group name and select a Time zone.

  4. Select Edit Users to assign users to a Hunt Group.

  5. Check the users and select Assign user(s), then Save.

  6. To set the number of rings before the call is passed to the next user in the Regular Hunt Group, check Skips to next user after and select the number of rings.

  7. Toggle the Hunt on any user and Group busy options on or off, as appropriate. 
  • For a regular ring pattern: when Hunt on any user is on, calls are routed to the next available user when any user is called. When Hunt on any user is off, calls are routed to the next available user only if the first assigned user is called.
  • When Group busy is on, calls are routed to the dialed number's voicemail or Call Forwarding Busy destination. 
 
 

Terminal Make Busy

You can make any single line within a Hunt Group appear busy to the Hunt Group process. Incoming calls to a line where Terminal Make Busy has been activated are directed to the next available line or to voicemail.

To Activate  

  1. Lift the handset and listen for the dial tone.

  2. Dial *230.

  3. The phone line will now appear busy and will not accept calls until Terminal Make Busy is deactivated.

To Deactivate

  1. Lift the handset and listen for the dial tone.
  2. Dial *231.
  3. The phone line is returned to normal and will accept incoming calls.

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