Manage call security and privacy

Updated 4/22/2016 1:19:19 PM by Comcast Expert
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Introduction

Comcast Business Voice enables you to screen, block and trace calls.

Call Blocking

Call Blocking prevents your phone from being used to dial certain numbers. By default, calls to 900, 976, 700, 500, and dial around (10-10) numbers are blocked. Collect calls and bill to third party calls are blocked as well. Call Blocking to these numbers cannot be removed. You can also opt to block calls to international numbers, operator services and/or directory assistance, and domestic long distance. Contact Business Customer Care at 1-800-391-3000 for more information.

Caller ID

Caller ID allows you to see the number and, if available, the name of the incoming caller. Please note that for some types of calls, caller information cannot be displayed with Caller ID.

Special equipment is required to take advantage of Caller ID. This equipment is typically integrated into telephone handsets.

Anonymous Call Rejection

Anonymous Call Rejection announces to callers who block the display of their name and number that you are not accepting anonymous calls and instructs them to unblock their information and dial you again.

To activate Anonymous Call Rejection:

  1. Lift the receiver and listen for the dial tone.

  2. Press *77 and listen for a confirmation tone that the feature has been activated.

To deactivate Anonymous Call Rejection:

  1. Lift the receiver and listen for the dial tone.

  2. Press *87 and listen for a confirmation tone that the feature has been cancelled.

Note: Anonymous Call Rejection is not available with Hunt Group.

Call Screening

When you don't want to be interrupted by certain callers, Call Screening allows you to create a list of up to 12 numbers that will hear a message saying youre not presently accepting calls.

To activate Call Screening:

  1. Lift the receiver and listen for the dial tone.

  2. Press *60.

  3. A menu of options will guide you through this feature. The prompts will allow you to activate and deactivate the feature, and add, delete, or review the numbers on your list.

To deactivate Call Screening:

  1. Lift the receiver and listen for the dial tone.

  2. Press *80.

  3. When prompted, press 3 to turn the feature off.

Note: When creating your list, enter the area code plus the 7-digit number for both local and domestic long-distance numbers. Call Screening is not available with Hunt Group

Call Trace

In order to take appropriate action against parties placing offensive phone calls, you may want to have these calls traced. The traced information will not be available to you, but will be accessible by law enforcement authorities. You can use Call Trace to identify the number of your last incoming call.

To use Call Trace:

  1. When you receive a harassing or offensive call, hang up immediately.

  2. Lift the receiver and listen for the dial tone.

  3. Press *57 and listen for the voice prompt confirmation.

  4. Contact your local law enforcement agency.

Note: The information provided by Call Trace is only available to law enforcement authorities possessing a valid subpoena or other valid legal authorization. If the call is life-threatening, call 911 or your local law enforcement authorities immediately. If the call is not life-threatening, contact your local law enforcement authorities to report the harassment.

Caller ID Blocking Per Call

Caller ID Blocking Per Call enables you to prevent your business name and number from being displayed on Caller ID for select calls you place. When you use this feature, your business name and number are marked Private or Anonymous on those calls only.

Note: Some clients and/or businesses may reject incoming calls that are marked Private and/or Anonymous. In these instances, you can temporarily deactivate Caller ID Blocking to be able to call these numbers. When you temporarily deactivate Caller ID Blocking Per Call, your original Caller ID Blocking settings are automatically restored for the next call.

To use Caller ID Blocking Per Call:

  1. Lift the receiver and listen for the dial tone.

  2. Press *67.

  3. When you hear a second dial tone, dial the number you want to call.

  4. Your name and number will be blocked for the current call only.

Note: Caller ID Blocking Per Call may not be available on some calls, including calls to E911.

To temporarily deactivate Caller ID Blocking Per Call:

  1. Lift the receiver and listen for the tone.

  2. Press *82.

  3. When you hear a second dial tone, dial the number you want to call.

  4. Your business name and number will appear on the Caller ID display for this call only.

Private Message Creation

Your incoming callers have the ability to designate their messages as private. You will not be able to forward or download a private message from the Digital Voice Center (your private message can still be heard, but the download function will be disabled).

To create a Private Message:

  1. Record your message after the tone.

  2. After you have finished your recording, press 1 for more options.

  3. When you are satisfied with your message, press 1.

  4. Press 1 to mark your message as private.

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