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Use call management features

Updated 11/3/2016 4:23:46 PM by Comcast Expert
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Introduction

Increase productivity and save time by learning to use features that will help you benefit from using your Business Voice service.

Extension Dialing
Call Transfer
Call Hold
3-Way Calling
Selective Call Rejection
Call Waiting
Caller ID with Call Waiting
Do Not Disturb
Distinctive Ring and Call Waiting
Call Park and Call Retrieve

Extension Dialing

Extension Dialing helps you communicate quickly with other people in your office. To dial any extension on your Comcast account, just enter the last four digits of the office telephone number you're trying to reach.

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Call Transfer

Use Call Transfer when someone reaches your line and needs to speak with another party.

Use Call Transfer:
  1. Press and release the switch hook or flash button on your phone.

  2. When you hear the second dial tone, you have two options:

    • For an internal transfer, press # and then the internal extension number.

    • For an external transfer, dial the external phone number using the protocol required for your business (examples: 1-XXX-XXX-XXXX for domestic long distance, XXX-XXX-XXXX for 10-digit dialing, XXX-XXXX for 7-digit dialing).

  3. Complete the transfer using one of these three options:

    • Hang up. Your call is transferred.

    • Wait for someone to answer. Announce the caller and then hang up. Your call is transferred.

    • Wait for someone to answer. Press the switch hook or flash button on your phone to establish a three-way call between yourself, the person you are transferring, and the person you just dialed.

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Call Hold

To quickly consult with a colleague or check information while a caller waits on the line, use Call Hold.

Put a call on Hold:
  1. Press the switch hook or flash button on your phone.

  2. When you hear the second dial tone, press *52.

  3. Your caller is now on hold, and you can dial a second number to initiate a separate conversation.

  4. To return to your caller, press the switch hook and *52.

  5. You can go back and forth between the two calls by toggling the hold command.

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3-Way Calling

When you need to simultaneously speak with two colleagues or clients at separate phone numbers, 3-Way calling makes it easy to collaborate on a conference call with three different phone locations.

Create your own 3-Way conference calls:
  1. Once you are connected to the first party, press and release the switch hook or flash button.

  2. The first party is now on hold and you will hear a second dial tone.

  3. Dial the number of the second party.

    • When the second party answers, you can speak privately before you connect to the first party. When you are ready to connect all parties, press and release the switch hook or flash button.

    • If the second party's line is busy or there is no answer, you can disconnect the second party by pressing and releasing the switch hook or flash button twice. The first party will still be on the line.

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Selective Call Rejection

When you don't want to be interrupted by certain callers, Selective Call Rejection allows you to create a list of up to 12 numbers that will receive an announcement indicating you are not presently accepting calls.

Note: When creating your list, enter the area code plus the seven-digit number for both local and domestic long-distance numbers. Call Screening is not available with Hunt Group.

Activate Selective Call Rejection:
  1. Lift the receiver and listen for the dial tone.

  2. Press *60.

  3. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature, and to delete numbers on your list.

Deactivate Selective Call Rejection:
  1. Lift the receiver and listen for the dial tone.

  2. Press *80.

  3. When prompted, press 3 to deactivate the feature.

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Call Waiting

Call Waiting lets you put a caller on hold while taking a second call. Each conversation remains private and can't be heard by the other party.

Note: Call Waiting can interfere with fax calls and dial-up connections to the Internet; it is not available with Hunt Group.

Use Call Waiting:
  1. When you hear the Call Waiting tone, press and release the switch hook or flash button.

  2. When you hear the second dial tone, press *52. Your first call will be placed on hold, and your second call will be on the line.

    • You can alternate the two calls as often as you'd like by pressing and releasing the switch hook or flash button and dialing *52.

    • To end the first call and answer the second, simply hang up. Your phone will ring, and the second caller will be on the line.

    • The first or the second call will also end when the caller hangs up.

Temporarily disable Call Waiting:
  1. Lift the receiver and listen for the dial tone.

  2. Press *70.

  3. After the stutter tone, dial the party you wish to call.

  4. Call Waiting is disabled for the current call only. It will automatically be restored for the next call.

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Caller ID with Call Waiting

This feature shows the identity of incoming callers when you're already on the line. If you decide you want to answer the incoming call, press and release the switch hook or flash button. When you hear the stutter dial tone, dial *52, you'll put your first call on hold and be on the line with your new caller. You can then toggle between the two calls by repeating this action. If you choose not to answer it, the incoming call will be forwarded directly to voicemail.

Note: Special equipment is required to take advantage of Caller ID with Call Waiting. This equipment is typically integrated into telephone handsets. Caller ID with Call Waiting isn't available with Hunt Group.

Do Not Disturb

When the Do Not Disturb service is activated, your incoming calls will go directly to your voicemail.

Note: If your line is on Do Not Disturb, Hunt Group will automatically skip over your line to the next available one.

Activate Do Not Disturb:
  1. Lift the receiver and listen for the dial tone.

  2. Press *78.

Deactivate Do Not Disturb:
  1. Lift the receiver and listen for the dial tone.

  2. Press *79.

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Priority Alert

This feature, also known as Distinctive Ring, assigns special rings and call waiting tones to as many as 12 callers.

  • To use Interactive Voice Response (IVR) prompts to activate the feature, deactivate the feature, or manage your list, press *61.

  • To deactivate Priority Alert without using IVR, press *81.

Call Park and Call Retrieve

Call Park allows you to put a call on hold so that you can retrieve it from another extension.

Activate Call Park:
  1. Press the switch hook or flash button on your phone.

  2. When you hear the second dial tone, press *68.

  3. You will be prompted to enter the extension where you would like to park your call. To do this, press # plus the last four digits of the phone extension.

  4. Your call is parked and can be picked up at the extension you designated.

Retrieve the call:
  1. Lift the receiver and listen for the dial tone.

  2. Press *88.

  3. Enter the extension where the call is parked. You are now connected to the parked call.

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