Manage Call Park for Business VoiceEdge

Updated 7/19/2017 3:19:32 PM by Comcast Expert
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Introduction

Call Park allows you to place calls on hold and direct them to a Call Park Group where another user can retrieve the call.

Note: Only Business VoiceEdge Admins can manage Call Park Group settings online.

Index

Access Call Park Group settings
Create a new Call Park Group
Manage a Call Park Group
Park a call on a VoiceEdge phone

Access Call Park Group settings

  1. Step 1:

    Sign in to My Account and select Business VoiceEdge Admin from the Manage Services dropdown. 

  2. Step 2:

    Expand the Advanced Settings section and select Call Pickup Groups.

  3. Step 3:

    Select the Pencil icon to change Call Park Group settings.

  4. Step 4:

    Update settings and select the Checkmark to confirm changes.

Create a new Call Park Group

  1. Step 1:

    In the Call Park Group list section, select Add new group

  2. Step 2:

    Enter the Group Name. Select the Checkmark to confirm.

Manage a Call Park Group

  1. Step 1:

    Select Manage group next to the group name. 

  2. Step 2:

    Select Add New Users.

  3. Step 3:

    Select the Checkbox next to the user and select Add New Users

Park a call on a VoiceEdge phone

Park a call

  1. Step 1:

    On a call, press the Transfer button. 

  2. Step 2:

    Dial *68, then press the # key.

  3. Step 3:

    When prompted, dial the extension number where you wish to park the call followed by the # key.

Retrieve a parked call

  1. Step 1:

    Dial *88 and the # key.

  2. Step 2:

    Follow the voice prompts to retrieve the call.

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