Manage Call Park for Business VoiceEdge

Updated 7/26/2018 7:17:43 PM by Comcast Expert
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Introduction

Call Park allows you to place calls on hold and direct them to a Call Park Group where another user can retrieve the call.

Access Call Park Group settings
Create a new Call Park Group
Manage a Call Park Group
Park and retrieve a call on a VoiceEdge phone

 

Access Call Park Group settings

  1. Sign in to My Account and select Business VoiceEdge Manager from the Services menu. 


     

  2. Expand the Advanced Settings section and select Call Pickup Groups.


     
  3. Select the Pencil icon to change Call Park Group settings.

  4. Update settings and select the Checkmark to confirm changes.

 

Create a new Call Park Group

  1. In the Call Park Group list section, select Add new group


     
  2. Enter the Group Name. Select the Checkmark to confirm.

 

Manage a Call Park Group

  1. Select Manage group next to the group name. 


     
  2. Select Add New Users.


     
  3. Select the Checkbox next to the user and select Add New Users

 

Park and retrieve a call on a VoiceEdge phone

Park a call

  1. On a call, press the Transfer button. 

  2. Dial *68, then press the # key. When prompted, dial the extension number where you wish to park the call followed by the # key.

  3. When prompted, dial the extension number where you wish to park the call followed by the # key.


Retrieve a parked call

  1. Dial *88 and the # key.

  2. Follow the voice prompts to retrieve the call.

 

Add Call Park and Retrieve as a favorite in your phone's directory

  1. Make a call on your phone. 
  2. New call arrives (incoming call pop appears on your phone)
  3. Press the keypad * or # button to remove the call pop screen (you may also press the down arrow on a VVX300/310/400/410 phone)
  4. Press More soft key and press the Park soft key.
  5. Answer the new incoming call.

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