Manage Call Park for Business VoiceEdge

Updated 12/14/2018 10:58:26 PM by Comcast Expert
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Introduction

Call Park allows you to place calls on hold and direct them to a Call Park Group where another user can retrieve the call.

Access Call Park Group settings
Create a new Call Park Group
Manage a Call Park Group
Park and retrieve a call on a VoiceEdge phone

 

Access Call Park Group settings

  1. Sign in to My Account and select Business VoiceEdge Manager from the Services menu. 


     

  2. Expand the Advanced Settings section and select Call Pickup Groups.


     
  3. Select the Pencil icon to change Call Park Group settings.

  4. Update settings and select the Checkmark to confirm changes.

 

Create a new Call Park Group

  1. In the Call Park Group list section, select Add new group


     
  2. Enter the Group Name. Select the Checkmark to confirm.

 

Manage a Call Park Group

  1. Select Manage group next to the group name. 


     
  2. Select Add New Users.


     
  3. Select the Checkbox next to the user and select Add New Users

 

Park and retrieve a call on a VoiceEdge phone

Park a call

  1. On a call, press the Transfer button. 

  2. Dial *68, then press the # key. When prompted, dial the extension number where you wish to park the call followed by the # key.

  3. When prompted, dial the extension number where you wish to park the call followed by the # key.


Retrieve a parked call

  1. Dial *88 and the # key.

  2. Follow the voice prompts to retrieve the call.

 

Add Call Park and Retrieve as a favorite in your phone's directory

​​A speed dial for Call Park and Call Retrieve allows you to quickly park a call, and for anyone in the organization to easily pick it up. To use this feature and maintain enough available lines on your phone, you will need to identify 2 to 3 rarely used or un-used extensions that you can use to park and retrieve calls.

  1. On your Polycom phone, press and hold an available line key until the Speed Dial programming screen appears.
  2. Using the Key Pad:
    • ​Enter Call Park 1 or Call Retrieve 1 in the First Name Field
    • For Call Park, enter *68 + extension, e.g., *68102 in the Contact Field
    • For Call Retrieve, enter *88+ extension, e.g. *88102 in in the Contact Field
  3. Press the Save softkey
Repeat until you have all of your Call Park and corresponding Call Retrieve buttons labeled.

 

Using the Call Park/Call Retrieve Speed Dial Buttons

To park a call, press Transfer and the Call Park speed dial button, e.g. Call Park 1.
To retrieve a call, press the corresponding Call Retrieve speed dial button, e.g. Call Retrieve 1.
  

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