Customer email templates for Business VoiceEdge

Updated 2/26/2019 7:51:22 PM by Comcast Expert


Share details about your Business VoiceEdge installation and next steps with the following email templates.

Installation reminder template

To send a reminder for the installation date with tips on how to prepare and links to other resources, click the installation reminder template link to download the message to your PC and open in Outlook, or reference the full text below.  

Installation complete template

Once your installation is complete, provide instructions on how to set up your new phones and share training details. Click the installation complete template link to download the message to your PC and open in Outlook, or reference the full text below.

Installation reminder template text

[your company logo here]

Get ready for our new phone system!

On [enter date] beginning at [enter appointment window start time], a Comcast Technician will arrive to begin setting up your new VoIP phone. While they are installing your new phone, they may need access to jacks and power in and around your desk. You will also receive an email from Comcast. It is important you go in and click the “Activate Now” button to begin setting up your portal access and voicemail. If you need help while setting it up, please click here to begin your VoiceEdge online experience.

If you have not received it, please check your junk email folder before contacting me since it may have been flagged as a solicitation.

What you need to do to prepare:

Learn how to use your new phone by checking out the Quick Reference Guide for your phone. Our new phone model is the [enter phone model name/number]. Using the guide, you’ll learn how to set up your voicemail for the first time, transfer calls, and access your web-based portal to manage your phone features.

Did you know that with your new phone you can also receive and place calls from your Mobile device when you are away from your desk, but utilizing your work number! You also have access to your own personal Audio Conference room for up to 50 participants through the Mobile or Desktop applications.

To access more information on how to download and access the app, click here. Don’t want to use your mobile phone, but still want to host conference calls and experience the best features of the mobile app? Click here for more information on the VoiceEdge Desktop Companion.

[optional] Please note that in addition to your extension, you will have a direct dial number that will be provided to you closer to installation. Please let me know if you have any questions as we get closer to the installation date.

Any questions, please reach out to me.

Thank you,

[Your Email Signature here]

Installation complete template text

Your New Phone is Ready!

Your phone installation is complete. Attached is an updated list of contacts with extensions and direct dial numbers. Remember you will need to do the following to get started with your phone:

  1. Access the email sent from Comcast and click on “Activate Now” in the email to set up your online access and voicemail pin.

  2. Check out the Quick Reference Guides for your phone and other resources listed below to get familiar with your new phone.

After you activate your service, get started using the Mobile App or Desktop Companion to take advantage of the Audio Conferencing feature. Click on the links for more information.

If you are having any problems with your phone, please let me know.

[If you have onsite or virtual training scheduled, include this section]:

Training is scheduled for [insert date]. It will take place in the [location name]. The basic phone sessions will be 30-45 minutes and includes an overview of the mobile app and desktop companion app with audio conferencing. If you are interested in more advanced features, that session will be about 45 minutes and we’ll schedule it as needed.

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