skip to content

Edit your Hunt Group settings for Business VoiceEdge

Updated 8/9/2017 12:56:17 PM by Comcast Expert
Email

Introduction

Hunt Groups allow users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Group’s phone number.  You can choose from any of the following “hunt” schemes, each of which rings the specified phones in a different manner.

There are four types of Hunt Group call patterns that can be selected based on your needs.  You must be an Admin to configure a Hunt Group. To add an additional Hunt Group, call 1-800-391-3000.

Simultaneous: The incoming call rings the phone of all available users in the group. The call connects to the first user to answer the call. 

Regular: Incoming calls always ring the phone at the top of the user list and circulates through the list until either an available user is found, or the end of the list is reached. After reaching the end of the list, the call will go to voicemail or to another phone number. 

Circular: Incoming calls are distributed round-robin. The first call goes to line one, the second will go to line two and continues to distribute calls in order until the end of the list is reached and will start over at the first line. Lines are skipped only if the user is already on another call. 

Uniform: The incoming call is presented to the user that has been idle for the longest time. 

Access your settings

  1. Step 1:

    Sign in to My Account and select VoiceEdge Admin from the Manage Services dropdown.  

  2. Step 2:

    Select Hunt Group. 

Manage Hunt Group settings

  1. Step 1:

    Select the Expand icon if you want to view the Call flow settings then select Manage Hunt Group

  2. Step 2:

    Select the Pencil icon to edit the Hunt Group settings. 

  3. Step 3:

    Enter the Hunt Group nameCaller ID first name and Caller ID last name. Choose the appropriate setting from the Time zone dropdown, enable or disable Call Waiting and enter the number of seconds in Unanswered call settings. Enter a phone number or extension for the Call forwards to this phone number field or select Search for a User to assign to a specific user. Select the Checkmark to confirm. 

    Note: Caller ID first/last name must be less than 15 characters. 

  4. Step 4:

    Select Manage Call Forward Settings

  5. Step 5:


     

    Turn the Call Forwarding Busy setting On or Off. Enter a Phone number and select the Checkmark to confirm. 

  6. Step 6:

    Turn the Call Forwarding Not Reachable setting On or Off. Enter a Phone number and select the Checkmark to confirm.  

  7. Step 7:

    Select Close

  8. Step 8: 


     

    Select Manage Hunt Group Ring Pattern

  9. Step 9:

    Select a ring pattern and select Save to confirm. 

  10. Step 10: 

    Select Manage Hunt Group Users

  11. Step 11: 

    Select Assign user(s)

  12. Step 12: 

    Select the user(s) you want to add and select Assign User(s). Once added, select Save to confirm. 

Was This Article Helpful?

Rate this article on a scale of 1-5

Didn't find what you're looking for?

Related Articles

» More about Business VoiceEdge