Edit your Hunt Group settings for Business VoiceEdge™ (video)

Updated 6/24/2019 5:23:42 PM by Comcast Expert
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Introduction

Hunt Groups allow users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Group’s phone number.  You can choose from any of the following “hunt” schemes, each of which rings the specified phones in a different manner.

There are four types of Hunt Group call patterns that can be selected based on your needs.  You must be an Admin to configure a Hunt Group. To add an additional Hunt Group, call 1-877-761-7401.

Simultaneous: The incoming call rings the phone of all available users in the group. The call connects to the first user to answer the call. 

Regular: Incoming calls always ring the phone at the top of the user list and circulates through the list until either an available user is found, or the end of the list is reached. After reaching the end of the list, the call will go to voicemail or to another phone number. 

Circular: Incoming calls are distributed round-robin. The first call goes to line one, the second will go to line two and continues to distribute calls in order until the end of the list is reached and will start over at the first line. Lines are skipped only if the user is already on another call. 

Uniform: The incoming call is presented to the user that has been idle for the longest time. 

Video

Access your settings

  1. Sign in to My Account and select Business VoiceEdge Manager from the Services menu.  


     
  2. Select Hunt Group.

     

Manage Hunt Group settings
 

  1. Select Manage to view your Hunt Group, Call Flow, and Call Forwarding settings. 

     

  2. Select Edit to make changing to the Hunt Group settings. 

     

  3. Complete all of the required fields and select Save

    Note: Caller ID first/last name must be less than 15 characters. 

     

  4. Select Change Ring Pattern, choose your ring pattern, and then select Save.  




     

  5. Select Edit Users to assign users to your Hunt Group. Make your selections and select Save

     

  6. Manage your Hunt Group Call Forwarding Settings by togging the button on or off for Call Forwarding Busy, Call Forwarding Not Reachable, or Call Forwarding Selective.  



     

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