Manage E911 settings for Business VoiceEdge or Business Trunks

Updated 12/3/2018 5:42:14 PM by Comcast Expert
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Introduction

Business VoiceEdge Admins, VoiceEdge users and Business Trunks Services Managers can manage Enhanced 911 (E911) settings online.

E911 addresses are automatically relayed to emergency services when a 911 call is made and may be the location to which emergency services are dispatched. For more information on E911, please reference Emergency and security management using E911.

VoiceEdge Admin settings
VoiceEdge Service User settings
Trunks Services Manager settings

 

VoiceEdge Admin

  1. Sign in to My Account and select Business VoiceEdge Admin from the Services menu.


     
  2. Expand the Advanced Settings section and select E911 Settings.

  3. On the Current settings tab, select Manage to edit information and view change history associated with a phone number. You can also select the checkboxes to manage multiple users at one time. 


     

  4. Select Update address to change location details.


     
  5. Enter the location details and any additional information. Select Continue and then Save when finished.

 

VoiceEdge Service User

  1. Sign in to My Account and select Manage E911 Location.

    Note: If you are an admin accessing a user account, first select VoiceEdge User from the Manage Services dropdown, then ensure the appropriate user is selected in the user dropdown.

  2. Select Update address.


     

  3. Update the Location details and Additional information sections, then select Continue and then Save when finished.


     

  4. Changes made to your E911 information will be reflected in the Change history. Select Close to return to the dashboard.

 

Trunks Services Manager

  1. Sign in to My Account and select PRI Trunk from the Services menu.

  2. Expand the Settings menu and select E911 Settings.

  3. On the Current settings tab, select Manage to edit information and view change history associated with a phone number. You can also select the checkboxes to manage multiple users at one time.


     

  4. Select Update address to change location details.


     
  5. Enter the location details and any additional information. Select Continue and then Save when finished.





    Service change notice: Please note, as of December 2018 PRI Trunks customers no longer have the ability to override a telephone number that is used for a 911 emergency call with a Comcast Business billing telephone number (BTN). This means when an emergency call is made from your business, your BTN and business address will not display to the 911 operator. Instead, the 911 operator will see the station-level number and address. BTN override for non-emergency calls is still enabled. 

 

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