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Manage Music on Hold for Business VoiceEdge

Updated 9/15/2017 4:26:57 PM by Comcast Expert
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Introduction

Business VoiceEdge Admins can use the Music On Hold feature to play audio files when callers are placed on hold.

Configure Music on Hold

  1. Step 1:

    Sign in to My Account and select VoiceEdge Admin from the Manage Services dropdown.

  2. Step 2:

    Expand the Advanced Settings section and select Music On Hold.

  3. Step 3:

    In the General Settings section, select the Pencil icon to edit the selected music. Upload a .WAV file if you opt to play custom music.

    Note: The following file restrictions for uploading custom audio files:

    Music On-Hold maximum is one 10-minute file.

    The message needs to be encoded in a .wav file format using 8kHz, mono, 8bit, mu-law settings.

    The maximum size of the file is 5MB.

    Enable or disable music to play during Call Hold and Call Park. Select the Checkmark to confirm.

  4. Step 4:

    In the Internal Call Settings section, select the Pencil icon to edit Music On Hold settings for internal callers. Select the Checkmark to confirm.

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