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Transfer a call using your Business VoiceEdge phone

Updated 7/31/2017 6:26:27 PM by Comcast Expert
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Introduction

Learn how to perform a blind transfer, consultative transfer and direct-to-voicemail transfer using your Polycom VVX 310/311, 410/411, 500/501, or 600/601 HD phone.

Types of Transfers

Consultative (warm) transfer: You announce the call to the recipient prior to transferring the call. It also allows you to provide key details to the recipient before the call is connected. Once you transfer the call, all three parties can speak together or you can end the call on your phone without disconnecting the transferred parties. This is the default transfer type.

Blind (cold) transfer: Transfer a call to someone else without announcing the call first.

Direct-to-voicemail transfer: Transfer a call directly to another user's voicemail.

Note: Consultative (warm) transfers are the default option. To use the default transfer type, press Transfer.

Perform a consultative (default option) transfer

1. During a call, press Transfer. The caller is automatically placed on hold.

2. Dial the number, extension or choose a contact from your call list or directory and press #.

3. When the receiving party answers, announce the call.

4. Press Transfer to complete the transfer.

Note: A warm transfer will display the extension of the person transferring the call to the recipient.

Perform a blind transfer

1. During a call, press Transfer.

2. Press Blind.

3. Dial the number, extension or choose a contact from your call list or directory and then press #.

Note: A blind transfer will send Caller ID information to the recipient.

Perform a direct-to-voicemail transfer

1. During a call, press Transfer.

2. Press *55 and dial the extension of the transfer. Then press #.

3. You will receive a confirmation message.

Set a default transfer type for all calls

1. Navigate to Settings > Basic > Preferences > Default Transfer Type.

2. On the Default Transfer Type screen, choose a transfer type.

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